Careers Apr 10, 2017

Video: High Performers “Seek to Understand Before Being Understood”

How fostering trust can further your career and make your job easier.

johnwoodcock via iStock

Based on insights from

Carter Cast

Kelly Michelson

The best performers in any business have talent and grit. But everyone knows that those two qualities alone are not enough to keep high-potential employees on track—they need to build and maintain trust in those around them.

Preorder Carter Cast’s book The Right—and Wrong—Stuff: How Brilliant Careers are Made (and Unmade) from Amazon or Barnes & Noble.

Carter Cast, a clinical professor of innovation and entrepreneurship at the Kellogg School, describes how high-potential employees should prioritize understanding before being understood.

Add Insight
to your inbox.

We’ll send you one email a week with content you actually want to read, curated by the Insight team.

Sign up here

Kelly Michelson, a professor of bioethics and medical humanities at the Feinberg School of Medicine and director of the Institute for Public Health and Medicine, discusses how learning to effectively listen is central to gaining the trust of her patients and their caregivers.

The Trust Project is a unique body of knowledge, connecting scholars and executives from diverse backgrounds to share ideas, research, and actionable insights in a series of videos for research and management. Learn more about the project and its development in conjunction with the Kellogg Markets and Customers Initiative.

Featured Faculty

Carter Cast

Clinical Associate Professor of Innovation & Entrepreneurship

Trending

Editor’s Picks

Careers

Podcast: How to Be a Great Mentor

Plus, some valuable career advice that applies to just about everyone.

Marketing

A New Way to Persuade Kids to Drink More Water and Less Soda

Getting children to make healthy choices is tricky—and the wrong message can backfire.

Innovation

How Can Social Science Become More Solutions-Oriented?

A conversation between researchers at Kellogg and Microsoft explores how behavioral science can best be applied.

Innovation

Buying a Company for Its Talent? Beware of Hidden Legal Risks.

Acquiring another firm’s trade secrets—even unintentionally—could prove costly.

Careers

Take 5: Tips for Widening—and Improving—Your Candidate Pool

Common biases can cause companies to overlook a wealth of top talent.

Innovation

Everyone Wants Pharmaceutical Breakthroughs. What Drives Drug Companies to Pursue Them?

A new study suggests that firms are at their most innovative after a financial windfall.

Careers

4 Key Steps to Preparing for a Business Presentation

Don’t let a lack of prep work sabotage your great ideas.

Healthcare

Video: How Open Lines of Communication Can Improve Healthcare Outcomes

Training physicians to be better communicators builds trust with patients and their loved ones.

Operations

Here’s a Better Way to Schedule Surgeries

A new tool could drive savings of 20 percent while still keeping surgeons happy.

Politics & Elections

Why Economic Crises Trigger Political Turnover in Some Countries but Not Others

The fallout can hinge on how much a country’s people trust each other.

Marketing

Building Strong Brands: The Inside Scoop on Branding in the Real World

Tim Calkins’s blog draws lessons from brand missteps and triumphs.

Economics

How the Coffee Industry Is Building a Sustainable Supply Chain in an Unstable Region

Three experts discuss the challenges and rewards of sourcing coffee from the Democratic Republic of Congo.