Kellogg Insight
Skip to content
The Insightful Leader Live: Why We Shouldn’t Give Up Hope on Climate Change | Register
A magazine of research and ideas from the
faculty of the Kellogg School of Management

Reprint This Article

Is It Too Hot to Help Out?

Why the thermostat may be the key to better customer service.

Liuba Belkin and Maryam Kouchaki
Request reprint code
for "Is It Too Hot to Help Out?"
About Us Faculty & Research Research Hub
2211 Campus Drive, Evanston, IL 60208
insight@kellogg.northwestern.edu
LinkedIn LinkedIn Substack Substack Substack RSS
© Kellogg School of Management, Northwestern
University. All Rights Reserved. Privacy Policy.