Organizations
Podcast: Revenge of the Customer Service Rep
Why employees sabotage customers, and what companies can do about it.
Researchers: Yu-Shan (Sandy) Huang, Rebecca L. Greenbaum, Julena M. Bonner and Cynthia S. Wang
März 7, 2019
Marketing
How Tech Giant SAP Built Its Brand with Help from Employee Stories
A conversation with CMO Alicia Tillman.
Researchers: Eric Leininger and Alicia Tillman
März 6, 2019
Organizations
Worried Your Employees Are Slacking? Rethink How You Pay Them.
A new study reveals the optimal incentive system, and it’s surprisingly simple.
Researchers: George Georgiadis and Balázs Szentes
März 5, 2019
Operations
Why First Come, First Served Isn’t Always the Best Approach to Customer Service
Is it time to give impatient people their own line?
Researchers: Achal Bassamboo and Ramandeep Randhawa
März 4, 2019
Data Analytics
How to Build Artificial Intelligence that Everyone Can Trust
Experts from IBM Watson and Kellogg discuss how to remove bias and increase transparency in machine-learning algorithms.
Researchers: Florian Zettelmeyer and Inhi Cho Suh
März 4, 2019
Careers
Four Ways to Influence Your Bosses without Alienating Them
Here’s how to make your manager look good and become indispensable in the process.
Researchers: William "Chip" Horn
März 4, 2019
Innovation
How Much Does Innovation Drive Economic Growth?
A study of millions of patents lifts the veil on how new ideas influence productivity.
Researchers: Bryan Kelly, Dimitris Papanikolaou, Amit Seru and Matt Taddy
März 4, 2019
Marketing
How (Not) to Change Someone’s Mind
Psychologists have found two persuasion tactics that work. But put them together and the magic is lost.
Researchers: Rhia Catapano, Zakary Tormala and Derek D. Rucker
März 1, 2019
Careers
To Land Top Jobs, Women Need Different Types of Networks than Men
Simply being well-connected is not enough.
Researchers: Yang Yang, Nitesh V. Chawla and Brian Uzzi
März 1, 2019
Organizations
Want to Revolutionize Your Field? You May Need to Rethink the Size of Your Research Team.
Large and small teams produce different types of breakthroughs, according to an analysis of 50 million patents, software products, and academic papers.
Researchers: Lingfei Wu, Dashun Wang and James Evans
Februar 13, 2019
Operations
Podcast: How Do Those Valentine’s Day Roses End Up in Your Bouquet? It’s Complicated.
Millions of blooms. Two continents. One day. And a very busy airport.
Researchers: Martin Lariviere
Februar 13, 2019
Leadership
Take 5: How to Build Trust in the Workplace
Trust is a powerful motivator. Here’s how to foster it among employees in your organization.
Researchers: Harry M. Kraemer, Karen Cates, Paola Sapienza, Daniel Barron, Michael Powell, J. Keith Murnighan and Kent Grayson
Februar 12, 2019
Finance & Accounting
How Chinese Businesses Establish Credibility with Foreign Investors
Where contract law is lax, investment banks step in to vet companies.
Researchers: Aaron Yoon
Februar 5, 2019
Operations
What’s the Best Way to Learn a New Skill—by Doing or by Viewing?
An analysis of eBay coders shows that studying a colleague’s work can pay off. Just be careful whose shoulder you’re looking over.
Researchers: Yue Yin, Itai Gurvich, Stephanie McReynolds, Debora Seys and Jan A. Van Mieghem
Februar 4, 2019
Careers
How to Feel Authentic While Building Your Personal Brand
Get beyond clichés like “adaptable” or “self-starter,” and learn to tell meaningful stories about yourself.
Researchers: Suzanne Muchin
Februar 4, 2019
Careers
Podcast: Knock Your Next Business Presentation Out of the Park
From eliminating surprises to setting up the room, the best presenters do a lot more than practice.
Researchers: Timothy Calkins
Februar 4, 2019
Innovation
Looking to Innovate? Ditch the Startup Mentality and Adopt a Venture Capitalist Mindset
Rather than cultivating one great idea, bet on as many as you can.
Researchers: Sean Johnson and Joe Dwyer
Februar 4, 2019
Strategy
Who Gets Blamed When a Group Project Goes Wrong?
Here’s why consequences stick to some team members more than others, according to a new study of retracted academic papers.
Researchers: Ginger Zhe Jin, Benjamin F. Jones, Susan Feng Lu and Brian Uzzi
Februar 1, 2019
Marketing
Should You Ignore What Your Customers Want? The Great Winemakers Do.
Rather than follow consumer taste, they push it in a new direction.
Researchers: Ashlee Humphreys and Gregory Carpenter
Februar 1, 2019
Policy
Podcast: How the Boston Marathon Bombing Created a Rorschach Test for Perceptions of Race
And how a Kellogg professor found himself unexpectedly involved in the trial of Dzhokhar Tsarnaev.
Researchers: Nour Kteily, Sarah Cotterill, Jim Sidanius, Jennifer Sheehy-Skeffington and Robin Bergh
Januar 17, 2019
