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Strategy

Take 5: How to Increase Your Office’s Productivity

Research-backed tips for improving workflows and discouraging slacking.

Operations

What’s the Best Way to Learn a New Skill—by Doing or by Viewing?

An analysis of eBay coders shows that studying a colleague’s work can pay off. Just be careful whose shoulder you’re looking over.

Operations

There’s a Better Way to Manage Your Inventory

Using data from a drug-store chain, a new model finds opportunities to prevent shortages and boost profits.

Operations

Attention Passengers: Your Next Flight Will Likely Arrive Early. Here’s Why.

The reason has less to do with planes and airport logistics than a strategic move by airlines.

Marketing

Buying and Selling Seasonal Goods

Decoding the dual dilemmas faced by customers and retailers

Operations

Outsourcing Contracts in Service Industries

A new model reveals a surprisingly simple pricing scheme for outsourced service contracts

Operations

How Much Is Your Customer’s Time Worth?

If you are in fast food, a surprising amount

Operations

Why You Should Accept Returns

Best handling of merchandise returns may be counterintuitive

Healthcare

When Hospitals Turn Away Ambulances

Uncovering flaws in a policy intended to prevent ER overcrowding

Economics

Which Plane Lands Last?

The tricky science of weather delays and airport landing slots

Operations

The Trick to Turn-and-Earn

Why the allocation mechanism smoothes demand fluctuations

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A man tries to improve OR scheduling.
Operations

Here’s a Better Way to Schedule Surgeries

A new tool could drive savings of 20 percent while still keeping surgeons happy.

Speed factories bring products to market quickly.
Operations

How “Speed Factories” Help Companies Adapt to Capricious Consumers

For certain trendy products, these local but expensive plants can be a smart investment.

Operations

How Much Does It Cost to Manufacture Overseas Versus at Home?

A new tool helps companies calculate whether to offshore, manufacture locally, or dual source.

Operations

What Makes an Online Flash Sale Successful?

When ratings and reviews aren’t enough, showing that a deal is popular can convince others to buy.

Operations

How to Predict Demand for Your New Product

Relying on manager expertise and market research may not be enough.

Policy

What Volkswagen's Emissions Scandal Can Teach Us about Why Companies Cheat

Tighter standards may backfire in industries with fierce competition.

Operations

From Long Checkout Lines to Departure Gate Chaos, Can Companies Reduce Holiday Hassles?

An operations professor explores better ways to form queues, ride escalators, and deliver packages.

Operations

Is There a Better Way to Allocate Organs to Transplant Patients?

Two ideas for changing a system where people linger on waitlists while kidneys spoil.

Operations

How Offering a Ship-to-Store Option Comes at a Cost

It delights customers, but managing inventory becomes more complicated.

Operations

Can Going Big on Eco-friendly Practices Really Pay Off?

The case for doing even more than swapping out lightbulbs.

Operations

How Offering a Ship-to-Store Option Comes at a Cost

It delights customers, but managing inventory becomes more complicated.

Operations

Can Going Big on Eco-friendly Practices Really Pay Off?

The case for doing even more than swapping out lightbulbs.

Data AnalyticsStrategy

How Open Data Is Changing Chicago

A Q&A with Chicago’s chief data officer about the power of big data.

Strategy

Video: To Build Trust with Customers, Show That You Are in It for the Long Haul

A researcher and a trusted CEO share tips to boost loyalty.

Economics

Podcast: What Happens When Employees Are Poached?

How poaching benefits companies and industries, and how you can make yourself more poachable.

Operations

Going Green Can Be Good for the Bottom Line

Sustainable operations and greater growth can go hand in hand.

Leadership

Podcast: Get the Most from Your Newest Team Members

Onboarding advice for organizations big and small.

Operations

A Gentle Nudge Can Increase Participation in MOOCs

Reminders to collaborate benefit students in massive open online courses.

Marketing

When Retail Prices Cross the Line

Manufacturers should be strategic in enforcing minimum advertised price policies.

Leadership

Podcast: The Power of Persuasive Storytelling

Stories hook your business audience and get them to take action.

The rotating door of poaching employees can have its benefits
Organizations

Poach Our Employees, Please

How hiring an employee from a related company can directly benefit both the poacher and the poached.

Leadership

A Smarter Way to Schedule

What multitaskers can learn from how judges schedule hearings

Operations

Why Power Companies Love Smart Meters

Smart meters provide richer data, enabling smarter pricing strategies and a smoother electricity supply chain.

Operations

Who Benefits from Airline Baggage Fees?

Customers hate them, but maybe they shouldn’t.

Organizations

How a Restaurant Chain Keeps Its Independent Spirit

At Lettuce Entertain You Enterprises, growth begins with a learning mindset.

When Collaboration Takes a Toll on Productivity

A look at the cost of collaboration among highly skilled workers.

Leadership

Starting Off 2015 Right

Staying motivated to achieve personal and business growth.

Too Much Good Press?

A Saudi homeware company’s great reputation might just be hampering its growth.

Operations

Shop Online, Pick Up in Store?

The option helps companies’ sales in a surprising way

Operations

Whipping the Supply Line into Shape

New insight into the bullwhip effect