Leadership Organizations Nov 2, 2017
Video: Two Leaders Explain How They Overcame Trust Deficits in Their Organizations
“A high trust culture is absolutely essential to deliver high performance.”
Yevgenia Nayberg
Trust can take a long time to build and an instant to break. Meticulously building—and rebuilding—trust can help you ride out rough patches in business relationships, and open the door to enduring high performance.
Add Insight
to your inbox.
We’ll send you one email a week with content you actually want to read, curated by the Insight team.
Douglas Conant, a clinical professor of executive education at the Kellogg School, and former President and CEO of the Campbell Soup Company, describes three tactics for creating a high-trust organization that is capable of great performance. Along the way he shares the “Campbell Promise” he made employees early in his tenure: “My core belief is that we can’t ask you to value our agenda as a company,” he told them, “until we’ve tangibly demonstrated to you that we value your agenda as a person.”
Tony Karman, the president and director of EXPO Chicago, describes how he had to build personal relationships to revitalize a flagging international art fair.
The Trust Project is a unique body of knowledge, connecting scholars and executives from diverse backgrounds to share ideas, research, and actionable insights in a series of videos for research and management. Learn more about the project and its development in conjunction with the Kellogg Markets and Customers Initiative.
Suggested For You
Most Popular
Careers
How Introverts Can Learn to Love Networking
Four tips for turning this trait into a “networking superpower.”
The Science Behind the Growing Importance of Collaboration
Plus, ideas for designing spaces that encourage employees to team up in unique ways.
Careers
In the Hunt for Top Talent, Don’t Overlook Older Workers
A veteran recruiter shares tips on hiring this valuable, and growing, segment of the labor force.
Organizations
Could Bringing Your “Whole Self” to Work Curb Unethical Behavior?
Organizations would be wise to help employees avoid compartmentalizing their personal and professional identities.
Most Popular Podcasts
Careers
Podcast: Our Most Popular Advice on Improving Relationships with Colleagues
Coworkers can make us crazy. Here’s how to handle tough situations.
Social Impact
Podcast: How You and Your Company Can Lend Expertise to a Nonprofit in Need
Plus: Four questions to consider before becoming a social-impact entrepreneur.
Careers
Podcast: Attract Rockstar Employees—or Develop Your Own
Finding and nurturing high performers isn’t easy, but it pays off.
Marketing
Podcast: How Music Can Change Our Mood
A Broadway songwriter and a marketing professor discuss the connection between our favorite tunes and how they make us feel.
More in Leadership
