Why First Come, First Served Isn’t Always the Best Approach to Customer Service
Is it time to give impatient people their own line?
Researchers: Achal Bassamboo and Ramandeep Randhawa
March 4, 2019
A Surprising Secret to Netflix’s Runaway Success
A little uncertainty can go a long way
Researchers: Achal Bassamboo, Sunil Kumar and Ramandeep Randhawa
September 1, 2011