Ramandeep Randhawa
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Ramandeep Randhawa

Why First Come, First Served Isn’t Always the Best Approach to Customer Service

Is it time to give impatient people their own line?

Researchers: Achal Bassamboo and Ramandeep Randhawa

March 4, 2019

Operations

A Surprising Secret to Netflix’s Runaway Success

A little uncertainty can go a long way

Researchers: Achal Bassamboo, Sunil Kumar and Ramandeep Randhawa

September 1, 2011

Operations