Rebecca L. Greenbaum
Working Parents Feel Pulled in Two Directions. What Does This Mean for Companies?
A new study looks at what happens when parental and professional identities collide.
Researchers: Rebecca L. Greenbaum, Yingli Deng, Marcus Butts, Cynthia S. Wang and Alexis Smith
December 1, 2021
Podcast: Revenge of the Customer Service Rep
Why employees sabotage customers, and what companies can do about it.
Researchers: Yu-Shan (Sandy) Huang, Rebecca L. Greenbaum, Julena M. Bonner and Cynthia S. Wang
March 7, 2019
Customers Can Be Jerks. Here’s Why Some Employees Retaliate.
But take heart, companies can curb that instinct for revenge.
Researchers: Yu-Shan (Sandy) Huang, Rebecca L. Greenbaum, Julena M. Bonner and Cynthia S. Wang
December 5, 2018