Rebecca L. Greenbaum
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Rebecca L. Greenbaum

Working Parents Feel Pulled in Two Directions. What Does This Mean for Companies?

A new study looks at what happens when parental and professional identities collide.

Researchers: Rebecca L. Greenbaum, Yingli Deng, Marcus Butts, Cynthia S. Wang and Alexis Smith

December 1, 2021

Organizations

Podcast: Revenge of the Customer Service Rep

Why employees sabotage customers, and what companies can do about it.

Researchers: Yu-Shan (Sandy) Huang, Rebecca L. Greenbaum, Julena M. Bonner and Cynthia S. Wang

March 7, 2019

Organizations

Customers Can Be Jerks. Here’s Why Some Employees Retaliate.

But take heart, companies can curb that instinct for revenge.

Researchers: Yu-Shan (Sandy) Huang, Rebecca L. Greenbaum, Julena M. Bonner and Cynthia S. Wang

December 5, 2018

Organizations