Clinical Assistant Professor of Leadership; Director of Women's Leadership Programs
What’s the best way to offer your employees and colleagues constructive criticism?
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People often rely on the “sandwich technique,” squeezing in negative feedback between two helping of compliments. But Ellen Taaffe, a clinical assistant professor of leadership at Kellogg, doesn’t find this stale sandwich very appetizing. “I would caution people to be careful of using a formula to give feedback,” she says. “It’s not really authentic.”
Thankfully, there’s a better way. Taaffe shares some tips for how leaders can get better at giving and receiving feedback—and what you can do if you’re not getting any feedback at all.
Note: The Insightful Leader is produced for the ear, and not meant to be read as a transcript. We encourage you to listen to the audio version above. However, a transcript of this episode is available here.
Anne Ford is a freelance writer based in Evanston, Illinois.
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