Clinical Assistant Professor of Management & Organizations; Director of Women's Leadership Programs
What’s the best way to offer your employees and colleagues constructive criticism?
People often rely on the “sandwich technique,” squeezing in negative feedback between two helping of compliments. But Ellen Taaffe, a clinical assistant professor of leadership at Kellogg, doesn’t find this stale sandwich very appetizing. “I would caution people to be careful of using a formula to give feedback,” she says. “It’s not really authentic.”
Thankfully, there’s a better way. Taaffe shares some tips for how leaders can get better at giving and receiving feedback—and what you can do if you’re not getting any feedback at all.
Note: The Insightful Leader is produced for the ear, and not meant to be read as a transcript. We encourage you to listen to the audio version above. However, a transcript of this episode is available here.