Michael S. and Mary Sue Shannon Clinical Endowed Professor; Professor of Innovation and Entrepreneurship
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The best performers in any business have talent and grit. But everyone knows that those two qualities alone are not enough to keep high-potential employees on track—they need to build and maintain trust in those around them.
Carter Cast, a clinical professor of innovation and entrepreneurship at the Kellogg School, describes how high-potential employees should prioritize understanding before being understood.
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Kelly Michelson, a professor of bioethics and medical humanities at the Feinberg School of Medicine and director of the Institute for Public Health and Medicine, discusses how learning to effectively listen is central to gaining the trust of her patients and their caregivers.
The Trust Project is a unique body of knowledge, connecting scholars and executives from diverse backgrounds to share ideas, research, and actionable insights in a series of videos for research and management. Learn more about the project and its development in conjunction with the Kellogg Markets and Customers Initiative.
To start, recognize that entire teams—and not just individuals—require clear feedback.
On this episode of The Insightful Leader: how to talk so that your team (and boss) will listen.
Turns out, there’s a “special sauce” that can help you get there. But expertise can also come with a curse.
Coworkers can make us crazy. Here’s how to handle tough situations.
Plus: Four questions to consider before becoming a social-impact entrepreneur.
Finding and nurturing high performers isn’t easy, but it pays off.
A Broadway songwriter and a marketing professor discuss the connection between our favorite tunes and how they make us feel.