Achal Bassamboo
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Achal Bassamboo

Professor of Operations

Kellogg Faculty Page →

Why First Come, First Served Isn’t Always the Best Approach to Customer Service

Is it time to give impatient people their own line?

Researchers: Achal Bassamboo and Ramandeep Randhawa

March 4, 2019

Operations

Take 5: What Science Says about Your Summer Vacation

Kellogg faculty explore the psychology and economics of common travel conundrums.

Researchers: Achal Bassamboo, Kent Grayson, Thomas N. Hubbard, Maryam Kouchaki, Martin Lariviere and Derek D. Rucker

July 3, 2018

Economics

What Makes an Online Flash Sale Successful?

When ratings and reviews aren’t enough, showing that a deal is popular can convince others to buy.

Researchers: Ruomeng Cui, Dennis J. Zhang and Achal Bassamboo

June 6, 2017

Operations

How Open Data Is Changing Chicago

A Q&A with Chicago’s chief data officer about the power of big data.

Researchers: Achal Bassamboo and Tom Schenk

Podcast: What Happens When Employees Are Poached?

How poaching benefits companies and industries, and how you can make yourself more poachable.

Researchers: Evan Barlow, Achal Bassamboo, Gad Allon and Adnan Rukieh

February 29, 2016

Economics

Poach Our Employees, Please

How hiring an employee from a related company can directly benefit both the poacher and the poached.

Researchers: Evan Barlow, Gad Allon and Achal Bassamboo

October 5, 2015

Organizations

Who Benefits from Airline Baggage Fees?

Customers hate them, but maybe they shouldn’t.

Researchers: Gad Allon, Achal Bassamboo and Martin Lariviere

August 3, 2015

Operations

A Surprising Secret to Netflix’s Runaway Success

A little uncertainty can go a long way

Researchers: Achal Bassamboo, Sunil Kumar and Ramandeep Randhawa

September 1, 2011

Operations

We Will Be Right with You

Managing customers with vague promises

Researchers: Gad Allon, Achal Bassamboo and Itai Gurvich

January 1, 2010

Operations