Leveling Up the Helpfulness of Online Reviews
The most-useful reviews don’t always come from those who have the most experience with a product.
Researchers: Nalin Shani, Achal Bassamboo and Maria Ibanez
August 13, 2026
For Home Deliveries, Faster Isn’t Always Better
Retail customers often prioritize convenience over speed for deliveries that require them to be at home.
Researchers: Pol Boada-Collado, Sunil Chopra, Maria Ibanez and Karen Smilowitz
October 1, 2024
Take 5: Research-Backed Tips for Scheduling Your Day
Kellogg faculty offer ideas for working smarter and not harder.
Researchers: Maryam Kouchaki, Maria Ibanez, Nicola Persico, Robert L. Bray, Jan A. Van Mieghem, Itai Gurvich and and coauthors
April 1, 2023
How a Change to Food Inspectors’ Schedules Can Make Our Food Safer
Yes, they try to be objective. But seemingly small quirks in their schedules can affect their judgment.
Researchers: Maria Ibanez and Michael W. Toffel
January 2, 2020
