Cynthia S. Wang
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Cynthia S. Wang

Clinical Professor of Management & Organizations

Kellogg Faculty Page →

Podcast: Revenge of the Customer Service Rep

Why employees sabotage customers, and what companies can do about it.

Researchers: Yu-Shan (Sandy) Huang, Rebecca L. Greenbaum, Julena M. Bonner and Cynthia S. Wang

March 7, 2019

Organizations

Customers Can Be Jerks. Here’s Why Some Employees Retaliate.

But take heart, companies can curb that instinct for revenge.

Researchers: Yu-Shan (Sandy) Huang, Rebecca L. Greenbaum, Julena M. Bonner and Cynthia S. Wang

December 5, 2018

Organizations

Conspiracy Theories Abound. Here’s How to Curb Their Allure.

A new study shows how feeling more in control can limit conspiratorial thinking.

Researchers: Jennifer A. Whitson, Joongseo Kim, Cynthia S. Wang, Tanya Menon and Brian D. Webster

August 7, 2018