Cynthia S. Wang
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Cynthia S. Wang

Clinical Professor of Management & Organizations; Executive Director of Kellogg's Dispute Resolution and Research Center

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Uncertainty. Loss of Control. Why COVID-19 Is a Perfect Storm for Conspiracy Theories.

And how policymakers can help make them less appealing.

Researchers: Cynthia S. Wang

April 17, 2020

Social Impact

The Psychology Behind Conflict—and When It Can Be Harnessed for Good

A conversation about the role conflict plays in organizations and communities.

Researchers: Brian Uzzi, Nour Kteily and Cynthia S. Wang

January 3, 2020

Organizations

Most Employees Retaliate If They're Slighted at Work

Here’s how managers can break the cycle of office conflict.

Researchers: Lindsey Greco, Jennifer A. Whitson, Ernest O'Boyle, Cynthia S. Wang and Joongseo Kim

July 1, 2019

Organizations

Podcast: Revenge of the Customer Service Rep

Why employees sabotage customers, and what companies can do about it.

Researchers: Yu-Shan (Sandy) Huang, Rebecca L. Greenbaum, Julena M. Bonner and Cynthia S. Wang

March 7, 2019

Organizations

Customers Can Be Jerks. Here’s Why Some Employees Retaliate.

But take heart, companies can curb that instinct for revenge.

Researchers: Yu-Shan (Sandy) Huang, Rebecca L. Greenbaum, Julena M. Bonner and Cynthia S. Wang

December 5, 2018

Organizations

Conspiracy Theories Abound. Here’s How to Curb Their Allure.

A new study shows how feeling more in control can limit conspiratorial thinking.

Researchers: Jennifer A. Whitson, Joongseo Kim, Cynthia S. Wang, Tanya Menon and Brian D. Webster

August 7, 2018