Duncan I. Simester
What Do Customers Pay When Wholesale Prices Change?
Increases and decreases are not passed through the same way.
Researchers: Blakeley B. McShane, Chaoqun Chen, Eric T. Anderson and Duncan I. Simester
October 5, 2015
The Customers You Do Not Want
If these “harbingers of failure” love what you do, you are in trouble
Researchers: Eric T. Anderson, Song Lin, Duncan I. Simester and Catherine E Tucker
May 5, 2014
Good Customers, Bad Reviews
Deceptive product reviews aren’t always written by the enemy—or even in anger
Researchers: Eric T. Anderson and Duncan I. Simester
August 5, 2013
Steady As She Goes
Stable prices keep customers happy
Researchers: Eric T. Anderson and Duncan I. Simester
March 5, 2012
Really, I Can Return It? Sold!
Optimizing your returns policy
Researchers: Eric T. Anderson, Karsten Hansen and Duncan I. Simester
A (Sales)Taxing Proposition
How Internet sales taxes affect customer behavior
Researchers: Eric T. Anderson, Nathan M Fong, Duncan I. Simester and Catherine E Tucker
February 1, 2009