Operations
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December 1, 2010

From Web Visits to Firm Orders

Analyzing web visitor click data to streamline sales efforts

June 2, 2010

Let Your Competitor Feast on Leftovers

Creating shortages can be a strategic advantage

January 1, 2010

We Will Be Right with You

Managing customers with vague promises

December 1, 2009

Rational Rationing

Allocating scarce resources in uncertain conditions

August 1, 2009

Rational Retail Pricing

Demand-based pricing versus past-price dependence

Man shouts over city
June 1, 2009

Sales Force Effectiveness

First ask the right questions

June 1, 2009

Global Dual Sourcing Strategies

Should you source your carbon fiber bicycle frames from Mexico or China?

January 1, 2009

Learning from Zillow and Zoots

Improved performance through service inventory management

December 1, 2007

Are Reservations Recommended?

Offering reservations is costly to restaurants, but they can be beneficial in some cases

September 5, 2007

Beating the Bottlenecks in E-Commerce

Effectively allocating Web system capacity

Woman chooses from soaps at grocery store
July 1, 2007

Supply Chain Coordination with Revenue-Sharing Contracts

A missed opportunity?

May 2, 2007

Stair Steps to Heavenly Savings

How to design sales force incentive programs to unlock operational cost savings

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