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Flyers carry extra luggage to avoid excess baggage fees, but the pricing policy could actually save them money.
August 3, 2015

Who Benefits from Airline Baggage Fees?

Customers hate them, but maybe they shouldn’t.

August 3, 2015

How a Restaurant Chain Keeps Its Independent Spirit

At Lettuce Entertain You Enterprises, growth begins with a learning mindset.

July 6, 2015

When Collaboration Takes a Toll on Productivity

A look at the cost of collaboration among highly skilled workers.

September 2, 2014

Too Much Good Press?

A Saudi homeware company’s great reputation might just be hampering its growth.

July 1, 2013

Shop Online, Pick Up in Store?

The option helps companies’ sales in a surprising way

Group of people pick out items from store shelf
January 2, 2013

Buying and Selling Seasonal Goods

Decoding the dual dilemmas faced by customers and retailers

December 1, 2012

Outsourcing Contracts in Service Industries

A new model reveals a surprisingly simple pricing scheme for outsourced service contracts

July 2, 2012

Why You Should Accept Returns

Best handling of merchandise returns may be counterintuitive

June 4, 2012

When Hospitals Turn Away Ambulances

Uncovering flaws in a policy intended to prevent ER overcrowding

May 3, 2012

Which Plane Lands Last?

The tricky science of weather delays and airport landing slots

March 2, 2012

The Trick to Turn-and-Earn

Why the allocation mechanism smoothes demand fluctuations

November 1, 2011

Cutting in Line

Flexible queuing systems may improve customer service

September 1, 2011

Commissions, Kickbacks, and Consumers

Brokers responding to financial incentives can benefit consumers

April 1, 2011

A Potentially Fatal Illness, An Unpredictable Vaccine

Yearly flu vaccine notable for uncertainty in both supply and demand

December 1, 2010

From Web Visits to Firm Orders

Analyzing web visitor click data to streamline sales efforts

June 2, 2010

Let Your Competitor Feast on Leftovers

Creating shortages can be a strategic advantage

January 1, 2010

We Will Be Right with You

Managing customers with vague promises

December 1, 2009

Rational Rationing

Allocating scarce resources in uncertain conditions

August 1, 2009

Rational Retail Pricing

Demand-based pricing versus past-price dependence

Man shouts over city
June 1, 2009

Sales Force Effectiveness

First ask the right questions

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The Insightful Leader

September 12, 2022  ·  26:44 minutes
September 5, 2022  ·  24:00 minutes