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![Chicago's Open Data Portal helps improve operational efficiency.](/imager/clientcontent/7515/DataPortal_ed70ba7fff77c9fd60c2624db9acdf1d.jpg 600w, /imager/clientcontent/7515/DataPortal_9c164550f17b68a3a905c55008f1b636.jpg 300w, /imager/clientcontent/7515/DataPortal_2ea97daf9584eb0a9356116bfb5b61d0.jpg 25w)
June 20, 2016
How Open Data Is Changing Chicago
A Q&A with Chicago’s chief data officer about the power of big data.
Achal Bassamboo and Tom Schenk
![Pin down the components of trust.](/imager/clientcontent/8190/trust_final_ed70ba7fff77c9fd60c2624db9acdf1d.jpg 600w, /imager/clientcontent/8190/trust_final_9c164550f17b68a3a905c55008f1b636.jpg 300w, /imager/clientcontent/8190/trust_final_2ea97daf9584eb0a9356116bfb5b61d0.jpg 25w)
April 7, 2016
Video: To Build Trust with Customers, Show That You Are in It for the Long Haul
A researcher and a trusted CEO share tips to boost loyalty.
Niko Matouschek and Larry Rosen
![sustainable operations and growth go hand in hand](/imager/clientcontent/7981/islegen-sustain_final_ed70ba7fff77c9fd60c2624db9acdf1d.jpg 600w, /imager/clientcontent/7981/islegen-sustain_final_9c164550f17b68a3a905c55008f1b636.jpg 300w, /imager/clientcontent/7981/islegen-sustain_final_2ea97daf9584eb0a9356116bfb5b61d0.jpg 25w)
January 4, 2016
Going Green Can Be Good for the Bottom Line
Sustainable operations and greater growth can go hand in hand.
Özge İşlegen
![Two people collaborate online.](/imager/clientcontent/7656/MOOC_discussion_ed70ba7fff77c9fd60c2624db9acdf1d.jpg 600w, /imager/clientcontent/7656/MOOC_discussion_9c164550f17b68a3a905c55008f1b636.jpg 300w, /imager/clientcontent/7656/MOOC_discussion_2ea97daf9584eb0a9356116bfb5b61d0.jpg 25w)
December 7, 2015
A Gentle Nudge Can Increase Participation in MOOCs
Reminders to collaborate benefit students in massive open online courses.
Dennis J. Zhang, Gad Allon and Jan A. Van Mieghem
![A retailer picks the MAP pricing policy for his products.](/imager/clientcontent/7655/MAP_final_ed70ba7fff77c9fd60c2624db9acdf1d.jpg 600w, /imager/clientcontent/7655/MAP_final_9c164550f17b68a3a905c55008f1b636.jpg 300w, /imager/clientcontent/7655/MAP_final_2ea97daf9584eb0a9356116bfb5b61d0.jpg 25w)
November 2, 2015
When Retail Prices Cross the Line
Manufacturers should be strategic in enforcing minimum advertised price policies.
Ayelet Israeli, Eric T. Anderson and Anne T. Coughlan
![The rotating door of poaching employees can have its benefits](/imager/clientcontent/8076/poaching_final_ed70ba7fff77c9fd60c2624db9acdf1d.jpg 600w, /imager/clientcontent/8076/poaching_final_9c164550f17b68a3a905c55008f1b636.jpg 300w, /imager/clientcontent/8076/poaching_final_2ea97daf9584eb0a9356116bfb5b61d0.jpg 25w)
October 5, 2015
Poach Our Employees, Please
How hiring an employee from a related company can directly benefit both the poacher and the poached.
Evan Barlow, Gad Allon and Achal Bassamboo
![Multitasking to strike a balance between time and workload](/imager/clientcontent/7989/judges_ed70ba7fff77c9fd60c2624db9acdf1d.jpg 600w, /imager/clientcontent/7989/judges_9c164550f17b68a3a905c55008f1b636.jpg 300w, /imager/clientcontent/7989/judges_2ea97daf9584eb0a9356116bfb5b61d0.jpg 25w)
October 5, 2015
A Smarter Way to Schedule
What multitaskers can learn from how judges schedule hearings
Robert L. Bray, Decio Coviello, Andrea Ichino and Nicola Persico
![Smart meters enable surge pricing schemes which encourage users to be conscious of their power usage during peak load times.](/imager/clientcontent/8117/smart_meter_final_ed70ba7fff77c9fd60c2624db9acdf1d.jpg 600w, /imager/clientcontent/8117/smart_meter_final_9c164550f17b68a3a905c55008f1b636.jpg 300w, /imager/clientcontent/8117/smart_meter_final_2ea97daf9584eb0a9356116bfb5b61d0.jpg 25w)
September 8, 2015
Why Power Companies Love Smart Meters
Smart meters provide richer data, enabling smarter pricing strategies and a smoother electricity supply chain.
Özge İşlegen, Baris Ata and Asligul Serasu Duran
![Flyers carry extra luggage to avoid excess baggage fees, but the pricing policy could actually save them money.](/imager/clientcontent/7833/baggage_final_ed70ba7fff77c9fd60c2624db9acdf1d.jpg 600w, /imager/clientcontent/7833/baggage_final_9c164550f17b68a3a905c55008f1b636.jpg 300w, /imager/clientcontent/7833/baggage_final_2ea97daf9584eb0a9356116bfb5b61d0.jpg 25w)
August 3, 2015
Who Benefits from Airline Baggage Fees?
Customers hate them, but maybe they shouldn’t.
Gad Allon, Achal Bassamboo and Martin Lariviere
![](/imager/clientcontent/8018/lettuce_final_ed70ba7fff77c9fd60c2624db9acdf1d.jpg 600w, /imager/clientcontent/8018/lettuce_final_9c164550f17b68a3a905c55008f1b636.jpg 300w, /imager/clientcontent/8018/lettuce_final_2ea97daf9584eb0a9356116bfb5b61d0.jpg 25w)
August 3, 2015
How a Restaurant Chain Keeps Its Independent Spirit
At Lettuce Entertain You Enterprises, growth begins with a learning mindset.
William Ocasio
![](/imager/clientcontent/7960/hospitalist_ed70ba7fff77c9fd60c2624db9acdf1d.jpg 600w, /imager/clientcontent/7960/hospitalist_9c164550f17b68a3a905c55008f1b636.jpg 300w, /imager/clientcontent/7960/hospitalist_2ea97daf9584eb0a9356116bfb5b61d0.jpg 25w)
July 6, 2015
When Collaboration Takes a Toll on Productivity
A look at the cost of collaboration among highly skilled workers.
Jan A. Van Mieghem, Itai Gurvich, Lu Wang and Kevin J. O'Leary
![](/imager/clientcontent/7825/aura5reduce_ed70ba7fff77c9fd60c2624db9acdf1d.jpg 600w, /imager/clientcontent/7825/aura5reduce_9c164550f17b68a3a905c55008f1b636.jpg 300w, /imager/clientcontent/7825/aura5reduce_2ea97daf9584eb0a9356116bfb5b61d0.jpg 25w)
September 2, 2014
Too Much Good Press?
A Saudi homeware company’s great reputation might just be hampering its growth.
Edward (Ned) Smith
July 1, 2013
Shop Online, Pick Up in Store?
The option helps companies’ sales in a surprising way
Santiago Gallino and Antonio Moreno-Garcia
![Group of people pick out items from store shelf](/imager/clientcontent/45622/seasonalgoods_ed70ba7fff77c9fd60c2624db9acdf1d.jpg 600w, /imager/clientcontent/45622/seasonalgoods_9c164550f17b68a3a905c55008f1b636.jpg 300w, /imager/clientcontent/45622/seasonalgoods_2ea97daf9584eb0a9356116bfb5b61d0.jpg 25w)
January 2, 2013
Buying and Selling Seasonal Goods
Decoding the dual dilemmas faced by customers and retailers
Gonca P. Soysal and Lakshman Krishnamurthi
December 1, 2012
Outsourcing Contracts in Service Industries
A new model reveals a surprisingly simple pricing scheme for outsourced service contracts
Mustafa Akan, Baris Ata and Martin Lariviere
July 2, 2012
Why You Should Accept Returns
Best handling of merchandise returns may be counterintuitive
Jeffrey D. Shulman, Anne T. Coughlan and R. Canan Savaskan-Ebert
June 4, 2012
When Hospitals Turn Away Ambulances
Uncovering flaws in a policy intended to prevent ER overcrowding
Sarang Deo and Itai Gurvich
May 3, 2012
Which Plane Lands Last?
The tricky science of weather delays and airport landing slots
James Schummer and Rakesh Vohra
March 2, 2012
The Trick to Turn-and-Earn
Why the allocation mechanism smoothes demand fluctuations
Lauren Xiaoyuan Lu and Martin Lariviere
November 1, 2011
Cutting in Line
Flexible queuing systems may improve customer service
Gad Allon and Eran Hanany
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