Strategy
Commissions, Kickbacks, and Consumers
Brokers responding to financial incentives can benefit consumers
Policy
A Potentially Fatal Illness, An Unpredictable Vaccine
Yearly flu vaccine notable for uncertainty in both supply and demand
Operations
From Web Visits to Firm Orders
Analyzing web visitor click data to streamline sales efforts
Operations
Global Dual Sourcing Strategies
Should you source your carbon fiber bicycle frames from Mexico or China?
Data AnalyticsStrategy
Learning from Zillow and Zoots
Improved performance through service inventory management
Operations
Firm Size and Service Level
When is it advantageous for a service-oriented firm to differentiate itself along service-quality dimensions?
Cultural Intelligence in Global Teams
A fusion model of collaboration
Operations
Are Reservations Recommended?
Offering reservations is costly to restaurants, but they can be beneficial in some cases
Operations
A New Channel Strategy for Dell
The PC industry’s increasing maturity pushed Dell to shift its longstanding direct sales model