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August 3, 2015
Who Benefits from Airline Baggage Fees?
Customers hate them, but maybe they shouldn’t.
Gad Allon, Achal Bassamboo and Martin Lariviere
August 3, 2015
How a Restaurant Chain Keeps Its Independent Spirit
At Lettuce Entertain You Enterprises, growth begins with a learning mindset.
William Ocasio
July 6, 2015
When Collaboration Takes a Toll on Productivity
A look at the cost of collaboration among highly skilled workers.
Jan A. Van Mieghem, Itai Gurvich, Lu Wang and Kevin J. O'Leary
September 2, 2014
Too Much Good Press?
A Saudi homeware company’s great reputation might just be hampering its growth.
Edward (Ned) Smith
July 1, 2013
Shop Online, Pick Up in Store?
The option helps companies’ sales in a surprising way
Santiago Gallino and Antonio Moreno-Garcia
January 2, 2013
Buying and Selling Seasonal Goods
Decoding the dual dilemmas faced by customers and retailers
Gonca P. Soysal and Lakshman Krishnamurthi
December 1, 2012
Outsourcing Contracts in Service Industries
A new model reveals a surprisingly simple pricing scheme for outsourced service contracts
Mustafa Akan, Barış Ata and Martin Lariviere
July 2, 2012
Why You Should Accept Returns
Best handling of merchandise returns may be counterintuitive
Jeffrey D. Shulman, Anne T. Coughlan and R. Canan Savaskan-Ebert
June 4, 2012
When Hospitals Turn Away Ambulances
Uncovering flaws in a policy intended to prevent ER overcrowding
Sarang Deo and Itai Gurvich
May 3, 2012
Which Plane Lands Last?
The tricky science of weather delays and airport landing slots
James Schummer and Rakesh Vohra
March 2, 2012
The Trick to Turn-and-Earn
Why the allocation mechanism smoothes demand fluctuations
Lauren Xiaoyuan Lu and Martin Lariviere
November 1, 2011
Cutting in Line
Flexible queuing systems may improve customer service
Gad Allon and Eran Hanany
September 1, 2011
Commissions, Kickbacks, and Consumers
Brokers responding to financial incentives can benefit consumers
Roman Inderst and Marco Ottaviani
April 1, 2011
A Potentially Fatal Illness, An Unpredictable Vaccine
Yearly flu vaccine notable for uncertainty in both supply and demand
Kenan Arifoğlu, Sarang Deo and Seyed Iravani
December 1, 2010
From Web Visits to Firm Orders
Analyzing web visitor click data to streamline sales efforts
Tingliang Huang and Jan A. Van Mieghem
June 2, 2010
Let Your Competitor Feast on Leftovers
Creating shortages can be a strategic advantage
Evan L. Porteus, Hyo duk Shin and Tunay I. Tunca
January 1, 2010
We Will Be Right with You
Managing customers with vague promises
Gad Allon, Achal Bassamboo and Itai Gurvich
December 1, 2009
Rational Rationing
Allocating scarce resources in uncertain conditions
Sarang Deo and Charles Corbett
August 1, 2009
Rational Retail Pricing
Demand-based pricing versus past-price dependence
Shuba Srinivasan, Koen Pauwels and Vincent Nijs
June 1, 2009
Sales Force Effectiveness
First ask the right questions
Andris A. Zoltners, Prabhakant Sinha and Sally E. Lorimer
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