Operations
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Pin down the components of trust.
April 7, 2016

Video: To Build Trust with Customers, Show That You Are in It for the Long Haul

A researcher and a trusted CEO share tips to boost loyalty.

sustainable operations and growth go hand in hand
January 4, 2016

Going Green Can Be Good for the Bottom Line

Sustainable operations and greater growth can go hand in hand.

Two people collaborate online.
December 7, 2015

A Gentle Nudge Can Increase Participation in MOOCs

Reminders to collaborate benefit students in massive open online courses.

A retailer picks the MAP pricing policy for his products.
November 2, 2015

When Retail Prices Cross the Line

Manufacturers should be strategic in enforcing minimum advertised price policies.

The rotating door of poaching employees can have its benefits
October 5, 2015

Poach Our Employees, Please

How hiring an employee from a related company can directly benefit both the poacher and the poached.

Multitasking to strike a balance between time and workload
October 5, 2015

A Smarter Way to Schedule

What multitaskers can learn from how judges schedule hearings

Smart meters enable surge pricing schemes which encourage users to be conscious of their power usage during peak load times.
September 8, 2015

Why Power Companies Love Smart Meters

Smart meters provide richer data, enabling smarter pricing strategies and a smoother electricity supply chain.

Flyers carry extra luggage to avoid excess baggage fees, but the pricing policy could actually save them money.
August 3, 2015

Who Benefits from Airline Baggage Fees?

Customers hate them, but maybe they shouldn’t.

August 3, 2015

How a Restaurant Chain Keeps Its Independent Spirit

At Lettuce Entertain You Enterprises, growth begins with a learning mindset.

July 6, 2015

When Collaboration Takes a Toll on Productivity

A look at the cost of collaboration among highly skilled workers.

September 2, 2014

Too Much Good Press?

A Saudi homeware company’s great reputation might just be hampering its growth.

July 1, 2013

Shop Online, Pick Up in Store?

The option helps companies’ sales in a surprising way

Group of people pick out items from store shelf
January 2, 2013

Buying and Selling Seasonal Goods

Decoding the dual dilemmas faced by customers and retailers

December 1, 2012

Outsourcing Contracts in Service Industries

A new model reveals a surprisingly simple pricing scheme for outsourced service contracts

July 2, 2012

Why You Should Accept Returns

Best handling of merchandise returns may be counterintuitive

June 4, 2012

When Hospitals Turn Away Ambulances

Uncovering flaws in a policy intended to prevent ER overcrowding

May 3, 2012

Which Plane Lands Last?

The tricky science of weather delays and airport landing slots

March 2, 2012

The Trick to Turn-and-Earn

Why the allocation mechanism smoothes demand fluctuations

November 1, 2011

Cutting in Line

Flexible queuing systems may improve customer service

September 1, 2011

Commissions, Kickbacks, and Consumers

Brokers responding to financial incentives can benefit consumers

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