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December 2, 2016
From Long Checkout Lines to Departure Gate Chaos, Can Companies Reduce Holiday Hassles?
An operations professor explores better ways to form queues, ride escalators, and deliver packages.
Martin Lariviere
December 2, 2016
Is There a Better Way to Allocate Organs to Transplant Patients?
Two ideas for changing a system where people linger on waitlists while kidneys spoil.
Chaithanya Bandi, Nikolaos Trichakis, Phebe Vayanos and James Schummer
September 9, 2016
How Offering a Ship-to-Store Option Comes at a Cost
It delights customers, but managing inventory becomes more complicated.
Santiago Gallino, Antonio Moreno-Garcia and Ioannis Stamatopoulos
July 1, 2016
Can Going Big on Eco-friendly Practices Really Pay Off?
The case for doing even more than swapping out lightbulbs.
Sunil Chopra and Pei-Ju Wu
June 20, 2016
How Open Data Is Changing Chicago
A Q&A with Chicago’s chief data officer about the power of big data.
Achal Bassamboo and Tom Schenk
April 7, 2016
Video: To Build Trust with Customers, Show That You Are in It for the Long Haul
A researcher and a trusted CEO share tips to boost loyalty.
Niko Matouschek and Larry Rosen
January 4, 2016
Going Green Can Be Good for the Bottom Line
Sustainable operations and greater growth can go hand in hand.
Özge İşlegen
December 7, 2015
A Gentle Nudge Can Increase Participation in MOOCs
Reminders to collaborate benefit students in massive open online courses.
Dennis J. Zhang, Gad Allon and Jan A. Van Mieghem
November 2, 2015
When Retail Prices Cross the Line
Manufacturers should be strategic in enforcing minimum advertised price policies.
Ayelet Israeli, Eric T. Anderson and Anne T. Coughlan
October 5, 2015
Poach Our Employees, Please
How hiring an employee from a related company can directly benefit both the poacher and the poached.
Evan Barlow, Gad Allon and Achal Bassamboo
October 5, 2015
A Smarter Way to Schedule
What multitaskers can learn from how judges schedule hearings
Robert L. Bray, Decio Coviello, Andrea Ichino and Nicola Persico
September 8, 2015
Why Power Companies Love Smart Meters
Smart meters provide richer data, enabling smarter pricing strategies and a smoother electricity supply chain.
Özge İşlegen, Baris Ata and Asligul Serasu Duran
August 3, 2015
Who Benefits from Airline Baggage Fees?
Customers hate them, but maybe they shouldn’t.
Gad Allon, Achal Bassamboo and Martin Lariviere
August 3, 2015
How a Restaurant Chain Keeps Its Independent Spirit
At Lettuce Entertain You Enterprises, growth begins with a learning mindset.
William Ocasio
July 6, 2015
When Collaboration Takes a Toll on Productivity
A look at the cost of collaboration among highly skilled workers.
Jan A. Van Mieghem, Itai Gurvich, Lu Wang and Kevin J. O'Leary
September 2, 2014
Too Much Good Press?
A Saudi homeware company’s great reputation might just be hampering its growth.
Edward (Ned) Smith
July 1, 2013
Shop Online, Pick Up in Store?
The option helps companies’ sales in a surprising way
Santiago Gallino and Antonio Moreno-Garcia
January 2, 2013
Buying and Selling Seasonal Goods
Decoding the dual dilemmas faced by customers and retailers
Gonca P. Soysal and Lakshman Krishnamurthi
December 1, 2012
Outsourcing Contracts in Service Industries
A new model reveals a surprisingly simple pricing scheme for outsourced service contracts
Mustafa Akan, Baris Ata and Martin Lariviere
July 2, 2012
Why You Should Accept Returns
Best handling of merchandise returns may be counterintuitive
Jeffrey D. Shulman, Anne T. Coughlan and R. Canan Savaskan-Ebert
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