Policy
A Potentially Fatal Illness, An Unpredictable Vaccine
Yearly flu vaccine notable for uncertainty in both supply and demand
Topics
Operations
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Operations
From Web Visits to Firm Orders
Analyzing web visitor click data to streamline sales efforts
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Economics
Let Your Competitor Feast on Leftovers
Creating shortages can be a strategic advantage
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Operations
We Will Be Right with You
Managing customers with vague promises
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Operations
Rational Rationing
Allocating scarce resources in uncertain conditions
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Marketing
Rational Retail Pricing
Demand-based pricing versus past-price dependence
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Marketing
Sales Force Effectiveness
First ask the right questions
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Operations
Global Dual Sourcing Strategies
Should you source your carbon fiber bicycle frames from Mexico or China?
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Data Analytics
Learning from Zillow and Zoots
Improved performance through service inventory management
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Operations
Firm Size and Service Level
When is it advantageous for a service-oriented firm to differentiate itself along service-quality dimensions?
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Operations
The Outlet Mall
Dumping ground, cannibal channel, or smart strategy?
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Collaboration
Cultural Intelligence in Global Teams
A fusion model of collaboration
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Operations
Are Reservations Recommended?
Offering reservations is costly to restaurants, but they can be beneficial in some cases
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Operations
A New Channel Strategy for Dell
The PC industry’s increasing maturity pushed Dell to shift its longstanding direct sales model
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Operations
Beating the Bottlenecks in E-Commerce
Effectively allocating Web system capacity
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Operations
Supply Chain Coordination with Revenue-Sharing Contracts
A missed opportunity?
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Operations
Stair Steps to Heavenly Savings
How to design sales force incentive programs to unlock operational cost savings
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