Operations
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Operations

Outsourcing Contracts in Service Industries

A new model reveals a surprisingly simple pricing scheme for outsourced service contracts

Operations

How Much Is Your Customer’s Time Worth?

If you are in fast food, a surprising amount

Operations

Why You Should Accept Returns

Best handling of merchandise returns may be counterintuitive

Healthcare

When Hospitals Turn Away Ambulances

Uncovering flaws in a policy intended to prevent ER overcrowding

Economics

Which Plane Lands Last?

The tricky science of weather delays and airport landing slots

Operations

The Trick to Turn-and-Earn

Why the allocation mechanism smoothes demand fluctuations

Operations

Cutting in Line

Flexible queuing systems may improve customer service

Strategy

Commissions, Kickbacks, and Consumers

Brokers responding to financial incentives can benefit consumers