If you are in fast food, a surprising amount
Best handling of merchandise returns may be counterintuitive
Uncovering flaws in a policy intended to prevent ER overcrowding
The tricky science of weather delays and airport landing slots
Why the allocation mechanism smoothes demand fluctuations
Flexible queuing systems may improve customer service
Brokers responding to financial incentives can benefit consumers
A little uncertainty can go a long way
Yearly flu vaccine notable for uncertainty in both supply and demand
Analyzing web visitor click data to streamline sales efforts
Creating shortages can be a strategic advantage
Managing customers with vague promises
Allocating scarce resources in uncertain conditions
Demand-based pricing versus past-price dependence
First ask the right questions
Should you source your carbon fiber bicycle frames from Mexico or China?
Improved performance through service inventory management
When is it advantageous for a service-oriented firm to differentiate itself along service-quality dimensions?
Dumping ground, cannibal channel, or smart strategy?
A fusion model of collaboration