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Leadership

Podcast: Get the Most from Your Newest Team Members

Onboarding advice for organizations big and small.

Operations

A Gentle Nudge Can Increase Participation in MOOCs

Reminders to collaborate benefit students in massive open online courses.

Marketing

When Retail Prices Cross the Line

Manufacturers should be strategic in enforcing minimum advertised price policies.

Leadership

Podcast: The Power of Persuasive Storytelling

Stories hook your business audience and get them to take action.

The rotating door of poaching employees can have its benefits
Organizations

Poach Our Employees, Please

How hiring an employee from a related company can directly benefit both the poacher and the poached.

Leadership

A Smarter Way to Schedule

What multitaskers can learn from how judges schedule hearings

Operations

Why Power Companies Love Smart Meters

Smart meters provide richer data, enabling smarter pricing strategies and a smoother electricity supply chain.

Operations

Who Benefits from Airline Baggage Fees?

Customers hate them, but maybe they shouldn’t.

Organizations

How a Restaurant Chain Keeps Its Independent Spirit

At Lettuce Entertain You Enterprises, growth begins with a learning mindset.

When Collaboration Takes a Toll on Productivity

A look at the cost of collaboration among highly skilled workers.

Leadership

Starting Off 2015 Right

Staying motivated to achieve personal and business growth.

Too Much Good Press?

A Saudi homeware company’s great reputation might just be hampering its growth.

Operations

Shop Online, Pick Up in Store?

The option helps companies’ sales in a surprising way

Operations

Whipping the Supply Line into Shape

New insight into the bullwhip effect

Marketing

Buying and Selling Seasonal Goods

Decoding the dual dilemmas faced by customers and retailers

Operations

Outsourcing Contracts in Service Industries

A new model reveals a surprisingly simple pricing scheme for outsourced service contracts

Operations

How Much Is Your Customer’s Time Worth?

If you are in fast food, a surprising amount

Operations

Why You Should Accept Returns

Best handling of merchandise returns may be counterintuitive

Healthcare

When Hospitals Turn Away Ambulances

Uncovering flaws in a policy intended to prevent ER overcrowding

Economics

Which Plane Lands Last?

The tricky science of weather delays and airport landing slots