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November 3, 2022
Product Q&A Forums Hold a Lot of Promise. Here’s How to Make Them Work.
The key to these online communities, where users can ask and answer questions, is how many questions get useful answers.
Neha Sharma, Gad Allon and Achal Bassamboo
September 6, 2022
The Thorny Challenge of Measuring Success in “Systems-of-Care” Networks
These networks, which help direct people to the medical and social services they need, must tread carefully in choosing which metrics to use in decision-making.
Karen Smilowitz, Michelle Shumate and and coauthors
June 18, 2021
Looking to Further Digitize Your Operations? This Tool Can Help.
There’s no single solution or easy answer. But you can use this framework to audit your efforts and figure out your next move.
Jan A. Van Mieghem and Robert Boute
May 3, 2021
How the Pandemic Will (and Won’t) Change Companies’ Operations
From stocking grocery store shelves to pricing plane tickets, here’s what to expect.
Martin Lariviere
April 1, 2021
One Healthcare System’s Race to Distribute the COVID-19 Vaccine
A chief medical officer and a supply-chain expert discuss the nuances of the rollout.
Achal Bassamboo and Ashwani Bhatia
March 1, 2021
2 Ways to Improve Rideshares for Drivers and Customers
Research suggests there are ways to reduce costs and emissions, as well as help customers get picked up more quickly.
Ilan Lobel, Sébastien Martin, Anton Braverman, J. G. Dai, Xin Liu and Lei Ying
January 4, 2021
Are “Menu Costs” Messing Up Your Supply Chain?
When it’s cheaper to change product prices, companies benefit—and so do their suppliers, new research shows.
Robert L. Bray and Ioannis Stamatopoulos
November 9, 2020
One Way to Create Better Workplace Incentives and Protocols: Codesign Them with Your Employees
New practices are more likely to be embraced if they aren’t dictated from the top.
Jillian Chown
August 5, 2020
From PPE to Denim and Beer, Here’s What the Pandemic Is Teaching Us about Supply Chains
Five lessons from Kellogg Professor Marty Lariviere.
Martin Lariviere
May 15, 2020
Having a Far-Flung Supply Chain May Lead to More Product Defects
When firms have to collaborate over long distances, the final product suffers.
Robert L. Bray, Juan Camilo Serpa and Ahmet Colak
March 23, 2020
The Coronavirus Has Upended Supply Chains. Here’s How Companies Can Prepare for the Next Disruption.
There are strategies that both large and small companies can implement to make their manufacturing more agile.
Sunil Chopra
February 20, 2020
Podcast: The (Surprisingly Muddy) Case for Transparency
Economists prize sharing information. On this episode of The Insightful Leader, we ask if that’s always the right move.
Robert L. Bray
February 3, 2020
As Supply Chains Move Faster, Businesses Have an Opportunity to Cut Shipping Costs
How companies can make the most out of information gleaned during the delivery window.
Sunil Chopra and Pol Boada-Collado
January 2, 2020
Do Doctors Who Supervise Residents Spend Less Time with Patients?
Data from two ERs suggest that patients at teaching hospitals aren’t losing out on face time with senior physicians.
Ernest Wang, Yue Yin, Itai Gurvich, Morris Kharasch, Clifford Rice, Jared Novack, Christine Babcock, James Ahn, Steven Bowman and Jan A. Van Mieghem
January 2, 2020
How a Change to Food Inspectors’ Schedules Can Make Our Food Safer
Yes, they try to be objective. But seemingly small quirks in their schedules can affect their judgment.
Maria Ibanez and Michael W. Toffel
December 2, 2019
A Simple Way to Make Your Customers More Satisfied with Their Deliveries
Hint: It comes down to when you send status updates.
Robert L. Bray
July 5, 2019
Take 5: How to Increase Your Office's Productivity
Research-backed tips for improving workflows and discouraging slacking.
Michael Powell, Robert L. Bray, Nicola Persico, George Georgiadis, Jan A. Van Mieghem and Chaithanya Bandi
March 4, 2019
Why First Come, First Served Isn’t Always the Best Approach to Customer Service
Is it time to give impatient people their own line?
Achal Bassamboo and Ramandeep Randhawa
February 13, 2019
Podcast: How Do Those Valentine’s Day Roses End Up in Your Bouquet? It’s Complicated.
Millions of blooms. Two continents. One day. And a very busy airport.
Martin Lariviere
February 4, 2019
What’s the Best Way to Learn a New Skill—by Doing or by Viewing?
An analysis of eBay coders shows that studying a colleague’s work can pay off. Just be careful whose shoulder you’re looking over.
Yue Yin, Itai Gurvich, Stephanie McReynolds, Debora Seys and Jan A. Van Mieghem
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The Insightful Leader
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