It’s natural for employees to wonder whether they’re doing a good job and seek occasional feedback. But what should you do if you’re supervising someone who needs constant reassurance?
That’s one of the tricky management questions Harry Kraemer, a clinical professor of management and organizations, tackled recently as part of the “Ask Insight” series on The Insightful Leader podcast.
This week, we’ll share his guidance—as well as some tips on acing job interviews from Lauren Rivera, a professor of management and organizations.
How to manage a worrier
So, what to do about a needy employee?
Kraemer says all employees—whether they’re worriers or not—can benefit from understanding exactly how and when they’ll be getting feedback about their performance.
This means that leaders should clarify for new employees (and remind old ones) how the process works. He offers this as a rough script: “In order for me to help you develop, I’m going to be providing you feedback. Now, here’s what the process is going to be like; here’s how often we’re going to do this; here’s the rules of engagement of how this is going to happen; and we’ll be very respectful of one another. So let’s try that out. Let’s see how that works.”
Ideally, clear expectations about how feedback will be delivered will go a long way toward reassuring that team member that “no news” doesn’t in fact mean “you are doing everything wrong.”
But if expectation-setting alone doesn’t soothe your concerned employee, Kraemer recommends discussing the issue directly. Self-confidence is an important quality at work, and someone who frequently seeks praise or reassurance is probably lacking in it. Offering a simple message like “You’re progressing every day” can help a fretting employee realize that they belong where they are—and that everyone has areas for improvement.
In this episode, Kraemer also weighs in on how to handle the unenviable situation of starting a new role and realizing the previous manager left chaos in their wake. You can listen to more of Kraemer’s advice here.
Interviewing with ease
In her 2015 book Pedigree: How Elite Students Get Elite Jobs, Lauren Rivera explored how students from top-tier universities land jobs at prestigious companies. She drew on that knowledge in a recent U.S. News and World Report article about interviewing at law firms (although the same principles apply to many other kinds of interviews).
For example, many people expect interviews to be formal or structured, when in reality, they are more often freewheeling conversations. “They take you on a journey,” she explains, so your best bet is to try to “go along for the ride.”
Of course, that doesn’t mean you shouldn’t practice, prepare, and nail the basics—especially that all-important first impression. “There’s data to suggest that interviewers decide if they are going to hire you within two minutes,” Rivera says. “Start off with your best ability. Appear friendly, confident but not cocky.”
You can read more from Rivera here.
“Worldwide, you have households that aren’t able to save as much as they want to. Sometimes it’s due to lack of trust in banks or having to travel long distances to access them. But if you’re just saving money under your mattress, you’ll be more likely to spend it than if you had it in an account.”
— Assistant professor of finance Sean Higgins, in Kellogg Insight, on how prize-linked savings accounts can increase financial inclusion.