Organizations Dec 1, 2017

Video: Explor­ing the Psy­chol­o­gy of Trust

Peo­ple are mak­ing judge­ments about trust­wor­thi­ness with­in 100 milliseconds.”

Minerva Studio via iStock

Based on insights from

Adam Waytz

Melissa Koenig

From the instant we meet some­one, our minds get to work mak­ing deci­sions about whether to trust them. So while we may think that we have time to make a good first impres­sion at the office, people’s assess­ments of our trust­wor­thi­ness form in less than a second.

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Adam Waytz, an asso­ciate pro­fes­sor of man­age­ment and orga­ni­za­tions at the Kel­logg School, explains the research under­pin­ning the psy­chol­o­gy of trust.

Melis­sa Koenig, a devel­op­men­tal psy­chol­o­gist and direc­tor of the Ear­ly Lan­guage and Expe­ri­ence Lab at the Uni­ver­si­ty of Min­neso­ta, dis­cuss­es how study­ing chil­dren can teach us about how trust works. 

The Trust Project is a unique body of knowl­edge, con­nect­ing schol­ars and exec­u­tives from diverse back­grounds to share ideas, research, and action­able insights in a series of videos for research and man­age­ment. Learn more about the project and its devel­op­ment in con­junc­tion with the Kel­logg Mar­kets and Cus­tomers Initiative.

Featured Faculty

Adam Waytz

Assistant Professor of Management & Organizations

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