Video: How Open Lines of Communication Can Improve Healthcare Outcomes
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Healthcare Sep 6, 2018

Video: How Open Lines of Com­mu­ni­ca­tion Can Improve Health­care Outcomes

Train­ing physi­cians to be bet­ter com­mu­ni­ca­tors builds trust with patients and their loved ones.

Healthcare workers meet in a hospital corridor.

Based on insights from

Lynda Chin

Kelly Michelson

In any health­care set­ting, devel­op­ing trust is inte­gral to improv­ing patient out­comes. But in an increas­ing­ly com­plex envi­ron­ment where patients may vis­it dif­fer­ent spe­cial­ists for their needs, build­ing trust­ing rela­tion­ships may not be so sim­ple. This month, Insight brings you two views on how improv­ing com­mu­ni­ca­tions among providers can help physi­cians make bet­ter deci­sions and patients get the care they need. 

Lyn­da Chin, Direc­tor of the Uni­ver­si­ty of Texas System’s REDI Plat­form, describes the com­pli­ca­tions relat­ed to the high lev­el of trust the health­care sys­tem puts in the diag­nos­tics industry.

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And Kel­ly Michel­son, a pro­fes­sor of bioethics and med­ical human­i­ties at North­west­ern, dis­cuss­es key research find­ings on how open lines of com­mu­ni­ca­tion cre­ate trust — and that trust­ing rela­tion­ships are key to bet­ter health­care outcomes.

The Trust Project is a unique body of knowl­edge, con­nect­ing schol­ars and exec­u­tives from diverse back­grounds to share ideas, research, and action­able insights in a series of videos for research and man­age­ment. Learn more about the project and its devel­op­ment in con­junc­tion with the Kel­logg Mar­kets and Cus­tomers Initiative.

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