Research

• Operations

  Leveling Up the Helpfulness of Online Reviews

  The most-useful reviews don’t always come from those who have the most experience with a product.

• Innovation

  AI Could Help Researchers Get Funding—but at What Cost?

  Scientists who use AI to draft research proposals are earning more money, but their ideas may be less likely to move the field forward.

• Artificial Intelligence

  To Spot AI Fakes, a Little Training Goes a Long Way

  A study of intelligence analysts shows that just 30 minutes of training can improve people’s ability to distinguish real images from fake ones.

• Operations

  How a Different AI Approach Can Cut the Queue

  An algorithm that bypasses a step in hospital triage has shown to be significantly more efficient.

• Innovation

  How Big Companies Use Patents to Play Defense

  And why that tactic could stifle innovation.

• Organizations

  Finding Your Match … at the Hospital

  The addition of a specialized role—obstetric nurse—improved hospitals’ ability to pair patients with the right providers.

• Strategy

  Looking Beyond Cash to Motivate Employees

  While many companies donate to win over consumers, research shows this approach can also motivate employees more effectively than cash incentives alone.

• Human Behavior

  To Reclaim a Slur or Reject It?

  Reappropriating a slur weakens its sting. But the person who does it pays a price.

• Marketing

  How a Store Credit Card Can Be a Bridge to the Banking System

  With co-branded cards, unbanked customers spend more flexibly and build credit history, while retailers gain more-loyal customers.

• Teamwork

  A Key Ingredient for Making Teams Soar

  A study of pilots breaks down rapport into several components—and identifies which is most important for effective teamwork.