Leadership
Podcast: Great Leaders Ask, “What Really Matters?”
Former Fortune 500 CEO Harry Kraemer discusses how knowing and acting on your values can guide you through a crisis.
Organizations
Climate Change Is Transforming the Economy. How Will Your Company Adapt?
“Until organizations learn to internalize the threat, they’re in danger of falling behind.”
Organizations
Take 5: How to Build a Collaborative Workplace
Simple strategies for reaping the benefits of collaboration.
Marketing
Good Brand Design Appeals to Consumers on an Unconscious Level
An excerpt from “Kellogg on Branding in a Hyperconnected World” uses an iconic brand—Coca-Cola—to illustrate the power of design thinking.
Organizations
Podcast: Revenge of the Customer Service Rep
Why employees sabotage customers, and what companies can do about it.
Marketing
How Tech Giant SAP Built Its Brand with Help from Employee Stories
A conversation with CMO Alicia Tillman.
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Operations
Why First Come, First Served Isn’t Always the Best Approach to Customer Service
Is it time to give impatient people their own line?
Innovation
How Much Does Innovation Drive Economic Growth?
A study of millions of patents lifts the veil on how new ideas influence productivity.
Data Analytics
How to Build Artificial Intelligence That Everyone Can Trust
Experts from IBM Watson and Kellogg discuss how to remove bias and increase transparency in machine-learning algorithms.
Marketing
How (Not) to Change Someone’s Mind
Psychologists have found two persuasion tactics that work. But put them together and the magic is lost.
Organizations
Want to Revolutionize Your Field? You May Need to Rethink the Size of Your Research Team.
Large and small teams produce different types of breakthroughs, according to an analysis of 50 million patents, software products, and academic papers.
Operations
Podcast: How Do Those Valentine’s Day Roses End Up in Your Bouquet? It’s Complicated.
Millions of blooms. Two continents. One day. And a very busy airport.
Finance & Accounting
How Chinese Businesses Establish Credibility with Foreign Investors
Where contract law is lax, investment banks step in to vet companies.
Operations
What’s the Best Way to Learn a New Skill—by Doing or by Viewing?
An analysis of eBay coders shows that studying a colleague’s work can pay off. Just be careful whose shoulder you’re looking over.
Innovation
Looking to Innovate? Ditch the Startup Mentality and Adopt a Venture Capitalist Mindset
Rather than cultivating one great idea, bet on as many as you can.
Marketing
Should You Ignore What Your Customers Want? The Great Winemakers Do.
Rather than follow consumer taste, they push it in a new direction.
Strategy
Who Gets Blamed When a Group Project Goes Wrong?
Here’s why consequences stick to some team members more than others, according to a new study of retracted academic papers.
Marketing
Should You Ignore What Your Customers Want? The Great Winemakers Do.
Rather than follow consumer taste, they push it in a new direction.
Strategy
Who Gets Blamed When a Group Project Goes Wrong?
Here’s why consequences stick to some team members more than others, according to a new study of retracted academic papers.
Not Everyone Benefited from Lower Interest Rates During the Great Recession
The Fed wanted to help struggling homeowners. But new lending rules undermined its efforts.
Organizations
How to Navigate a Vertical Merger after the AT&T and Time Warner Ruling
Here’s what companies can do to minimize antitrust concerns in an uncertain regulatory environment.
Innovation
Three Steps to Help Innovation Teams Succeed at an Established Company
A former Target executive shares how to move fast within organizations that are slow to evolve.
Organizations
How to Make Inclusivity More Than Just an Office Buzzword
Tips for turning good intentions into actions.
Operations
There’s a Better Way to Manage Your Inventory
Using data from a drug-store chain, a new model finds opportunities to prevent shortages and boost profits.
Marketing
Why We Can’t All Get Away with Wearing Designer Clothes
In certain professions, luxury goods can send the wrong signal.
Marketing
Take 5: How to Build Customer Relationships That Last
Getting—and keeping—customer’s attention can be tough. Kellogg faculty offer tips.
Innovation
Sure, Industry Outsiders Can Bring Fresh Ideas. But Are They Better Entrepreneurs?
New insights from a definitive study on what successful startup founders have in common.
Organizations
Are Women More Ethical at the Negotiating Table? It’s Complicated.
Plus, how women are judged differently when they break the rules.
Economics
What Google Is Teaching Economists About Unemployment Insurance
Search data can tell policymakers whether extending unemployment benefits delays job-seeking.
Organizations
Customers Can Be Jerks. Here’s Why Some Employees Retaliate.
But take heart, companies can curb that instinct for revenge.
Strategy
Why Do Trainees Get Stuck with So Much Grunt Work?
There must be faster ways to get them up to speed. Yet grueling apprenticeships persist in medicine, law, and the trades.
Innovation
Why Family Businesses Sometimes Make Decisions That Seem Bad for the Family
Even non-family firms can benefit when they think beyond their immediate self-interest.
Organizations
Organizational Change Is Often a Tough Sell, but Encouraging Peer Interactions Can Help
A study of teachers offers lessons on how to get employees on board with reforms.
Entrepreneurship
4 Qualities Venture Capitalists Look for in an Entrepreneur
A serial investor explains why you need more than just a cool idea.
Entrepreneurship
Podcast: Why It’s Crucial for Startups to Define Their Identity Early
Plus, dispelling a pervasive myth about successful entrepreneurs.
Leadership
Take 5: Fine-Tuning Your Powers of Persuasion
From understanding power dynamics to telling a memorable story, here’s how to sell your ideas.
Social Impact
Does It Pay Off to Invest in Companies That Engage in Sustainable Practices?
New research helps to quantify the value of “ESG” initiatives.