Operations
January 2, 2013
Buying and Selling Seasonal Goods
Decoding the dual dilemmas faced by customers and retailers.
Gonca P. Soysal and Lakshman Krishnamurthi
December 1, 2012
Outsourcing Contracts in Service Industries
A new model reveals a surprisingly simple pricing scheme for outsourced service contracts.
Mustafa Akan, Baris Ata and Martin Lariviere
October 1, 2012
How Much Is Your Customer's Time Worth?
If you are in fast food, a surprising amount.
Gad Allon, Awi Federgruen and Margaret Pierson
July 2, 2012
Why You Should Accept Returns
Best handling of merchandise returns may be counterintuitive.
Jeffrey D. Shulman, Anne T. Coughlan and R. Canan Savaskan-Ebert
June 4, 2012
When Hospitals Turn Away Ambulances
Uncovering flaws in a policy intended to prevent ER overcrowding.
Sarang Deo and Itai Gurvich
May 3, 2012
Which Plane Lands Last?
The tricky science of weather delays and airport landing slots.
James Schummer and Rakesh Vohra
March 2, 2012
The Trick to Turn-and-Earn
Why the allocation mechanism smoothes demand fluctuations.
Lauren Xiaoyuan Lu and Martin Lariviere
November 1, 2011
Cutting in Line
Flexible queuing systems may improve customer service.
Gad Allon and Eran Hanany
September 1, 2011
Commissions, Kickbacks, and Consumers
Brokers responding to financial incentives can benefit consumers.
Roman Inderst and Marco Ottaviani
September 1, 2011
A Surprising Secret to Netflix’s Runaway Success
A little uncertainty can go a long way.
Achal Bassamboo, Sunil Kumar and Ramandeep Randhawa
April 1, 2011
A Potentially Fatal Illness, An Unpredictable Vaccine
Yearly flu vaccine notable for uncertainty in both supply and demand
Kenan Arifoğlu, Sarang Deo and Seyed Iravani
December 1, 2010
From Web Visits to Firm Orders
Analyzing web visitor click data to streamline sales efforts
Tingliang Huang and Jan A. Van Mieghem
June 2, 2010
Let Your Competitor Feast on Leftovers
Creating shortages can be a strategic advantage
Evan L. Porteus, Hyo duk Shin and Tunay I. Tunca
January 1, 2010
We Will Be Right with You
Managing customers with vague promises
Gad Allon, Achal Bassamboo and Itai Gurvich
December 1, 2009
Rational Rationing
Allocating scarce resources in uncertain conditions
Sarang Deo and Charles Corbett
August 1, 2009
Rational Retail Pricing
Demand-based pricing versus past-price dependence
Shuba Srinivasan, Koen Pauwels and Vincent Nijs
June 1, 2009
Sales Force Effectiveness
First ask the right questions
Andris A. Zoltners, Prabhakant Sinha and Sally E. Lorimer
June 1, 2009
Global Dual Sourcing Strategies
Should you source your carbon fiber bicycle frames from Mexico or China?
Gad Allon and Jan A. Van Mieghem
January 1, 2009
Learning from Zillow and Zoots
Improved performance through service inventory management
Sunil Chopra and Martin Lariviere
September 1, 2008
Firm Size and Service Level
When is it advantageous for a service-oriented firm to differentiate itself along service-quality dimensions?
Gad Allon and Itai Gurvich
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The Insightful Leader
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