Operations
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Arrivals board at the airport.
Operations

Attention Passengers: Your Next Flight Will Likely Arrive Early. Here’s Why.

The reason has less to do with planes and airport logistics than a strategic move by airlines.

Inventory manager stands before his stock room.
Operations

A Counterintuitive Way to Keep Shelves Stocked and Prices Down

New research suggests how to improve supply-chain efficiency and avoid “inventory runs.”

Operations

Here’s a Better Way to Schedule Surgeries

A new tool could drive savings of 20 percent while still keeping surgeons happy.

Operations

How “Speed Factories” Help Companies Adapt to Capricious Consumers

For certain trendy products, these local but expensive plants can be a smart investment.

Data Analytics

To Get the Most from Data Analytics, Reward Intellectual Curiosity Across Your Company

Don’t relegate big data to sales and marketing. Let it permeate the culture.

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A customer reacts to the low inventory on online flash deals.
Operations

What Makes an Online Flash Sale Successful?

When ratings and reviews aren’t enough, showing that a deal is popular can convince others to buy.

By matching historical sales data with appropriate product life cycle curves, one can reduce new product forecasting errors.
Operations

How to Predict Demand for Your New Product

Relying on manager expertise and market research may not be enough.

The Volkswagon emissions scandal may have been caused by tightening environmental regulations.
Policy

What Volkswagen's Emissions Scandal Can Teach Us about Why Companies Cheat

Tighter standards may backfire in industries with fierce competition.

Operations

Is There a Better Way to Allocate Organs to Transplant Patients?

Two ideas for changing a system where people linger on waitlists while kidneys spoil.

Operations

How Offering a Ship-to-Store Option Comes at a Cost

It delights customers, but managing inventory becomes more complicated.

Operations

Can Going Big on Eco-friendly Practices Really Pay Off?

The case for doing even more than swapping out lightbulbs.

Data Analytics Strategy

How Open Data Is Changing Chicago

A Q&A with Chicago’s chief data officer about the power of big data.

Strategy

Video: To Build Trust with Customers, Show That You Are in It for the Long Haul

A researcher and a trusted CEO share tips to boost loyalty.

Economics

Podcast: What Happens When Employees Are Poached?

How poaching benefits companies and industries, and how you can make yourself more poachable.

Operations

Going Green Can Be Good for the Bottom Line

Sustainable operations and greater growth can go hand in hand.

Leadership

Podcast: Get the Most from Your Newest Team Members

Onboarding advice for organizations big and small.

Operations

Going Green Can Be Good for the Bottom Line

Sustainable operations and greater growth can go hand in hand.

Leadership

Podcast: Get the Most from Your Newest Team Members

Onboarding advice for organizations big and small.

Operations

A Gentle Nudge Can Increase Participation in MOOCs

Reminders to collaborate benefit students in massive open online courses.

Marketing

When Retail Prices Cross the Line

Manufacturers should be strategic in enforcing minimum advertised price policies.

Leadership

Podcast: The Power of Persuasive Storytelling

Stories hook your business audience and get them to take action.

The rotating door of poaching employees can have its benefits
Organizations

Poach Our Employees, Please

How hiring an employee from a related company can directly benefit both the poacher and the poached.

Leadership

A Smarter Way to Schedule

What multitaskers can learn from how judges schedule hearings

Operations

Why Power Companies Love Smart Meters

Smart meters provide richer data, enabling smarter pricing strategies and a smoother electricity supply chain.

Operations

Who Benefits from Airline Baggage Fees?

Customers hate them, but maybe they shouldn’t.

Organizations

How a Restaurant Chain Keeps Its Independent Spirit

At Lettuce Entertain You Enterprises, growth begins with a learning mindset.

When Collaboration Takes a Toll on Productivity

A look at the cost of collaboration among highly skilled workers.

Leadership

Starting Off 2015 Right

Staying motivated to achieve personal and business growth.

Too Much Good Press?

A Saudi homeware company’s great reputation might just be hampering its growth.

Operations

Shop Online, Pick Up in Store?

The option helps companies’ sales in a surprising way

Operations

Whipping the Supply Line into Shape

New insight into the bullwhip effect

Marketing

Buying and Selling Seasonal Goods

Decoding the dual dilemmas faced by customers and retailers

Operations

Outsourcing Contracts in Service Industries

A new model reveals a surprisingly simple pricing scheme for outsourced service contracts

Operations

How Much Is Your Customer’s Time Worth?

If you are in fast food, a surprising amount

Operations

Why You Should Accept Returns

Best handling of merchandise returns may be counterintuitive

Healthcare

When Hospitals Turn Away Ambulances

Uncovering flaws in a policy intended to prevent ER overcrowding