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![man blowing up a balloon with an A on it and deflating a balloon with a B on it](/imager/clientcontent/409003/Full_0624_a-b-testing_ed70ba7fff77c9fd60c2624db9acdf1d.jpg 600w, /imager/clientcontent/409003/Full_0624_a-b-testing_9c164550f17b68a3a905c55008f1b636.jpg 300w, /imager/clientcontent/409003/Full_0624_a-b-testing_2ea97daf9584eb0a9356116bfb5b61d0.jpg 25w)
July 1, 2024
There’s a Smarter Way to A/B Test
A new model can help you reduce the length or size of your experiments by as much as 50 percent, for significant cost savings.
Vikas Deep, Achal Bassamboo and Sandeep Kumar Juneja
![maids cleaning apartments](/imager/clientcontent/409101/Full_0624_maids_ed70ba7fff77c9fd60c2624db9acdf1d.jpg 600w, /imager/clientcontent/409101/Full_0624_maids_9c164550f17b68a3a905c55008f1b636.jpg 300w, /imager/clientcontent/409101/Full_0624_maids_2ea97daf9584eb0a9356116bfb5b61d0.jpg 25w)
June 1, 2024
Everyone Wants to Ditch the Middleman. Or Do They?
Not always, according to surprising new evidence from an app connecting housekeepers to clients.
Ekaterina Astashkina, Robert L. Bray, Ruslan Momot and Marat Salikhov
![explorers in a cave full of treasure](/imager/clientcontent/362890/Full-0723-chat-gpt-management_ed70ba7fff77c9fd60c2624db9acdf1d.jpg 600w, /imager/clientcontent/362890/Full-0723-chat-gpt-management_9c164550f17b68a3a905c55008f1b636.jpg 300w, /imager/clientcontent/362890/Full-0723-chat-gpt-management_2ea97daf9584eb0a9356116bfb5b61d0.jpg 25w)
July 21, 2023
ChatGPT Has Arrived. What’s a Manager to Do?
4 tips for leading a team in an age of generative AI.
Robert L. Bray
![school kids pick out coats at a school coat drive](/imager/clientcontent/359515/Full_0623_coat_drive_ed70ba7fff77c9fd60c2624db9acdf1d.jpg 600w, /imager/clientcontent/359515/Full_0623_coat_drive_9c164550f17b68a3a905c55008f1b636.jpg 300w, /imager/clientcontent/359515/Full_0623_coat_drive_2ea97daf9584eb0a9356116bfb5b61d0.jpg 25w)
July 18, 2023
Schools Often Partner with Nonprofits to Benefit Students. Which Partnerships Last?
One key to keeping programs afloat: flexibility.
Samantha Keppler, Karen Smilowitz and Paul Leonardi
![house rentals with new listings](/imager/clientcontent/349871/Full_0323_platforms_ed70ba7fff77c9fd60c2624db9acdf1d.jpg 600w, /imager/clientcontent/349871/Full_0323_platforms_9c164550f17b68a3a905c55008f1b636.jpg 300w, /imager/clientcontent/349871/Full_0323_platforms_2ea97daf9584eb0a9356116bfb5b61d0.jpg 25w)
June 7, 2023
Does It Pay to List a Rental at the Last Minute?
Not necessarily. A new study argues that platforms in the sharing economy should incentivize behavior that creates win–wins.
Neha Sharma, Sumanta Singha, Milind Sohoni and Achal Bassamboo
![A to-do list with easy and hard tasks](/imager/clientcontent/176810/easy-or-hard-tasks_ed70ba7fff77c9fd60c2624db9acdf1d.jpg 600w, /imager/clientcontent/176810/easy-or-hard-tasks_9c164550f17b68a3a905c55008f1b636.jpg 300w, /imager/clientcontent/176810/easy-or-hard-tasks_2ea97daf9584eb0a9356116bfb5b61d0.jpg 25w)
April 1, 2023
Take 5: Research-Backed Tips for Scheduling Your Day
Kellogg faculty offer ideas for working smarter and not harder.
Maryam Kouchaki, Maria Ibanez, Nicola Persico, Robert L. Bray, Jan A. Van Mieghem, Itai Gurvich and and coauthors
![person waiting for rideshare on roads paved with computing code](/imager/clientcontent/340989/Full_0223_Lyft_ed70ba7fff77c9fd60c2624db9acdf1d.jpg 600w, /imager/clientcontent/340989/Full_0223_Lyft_9c164550f17b68a3a905c55008f1b636.jpg 300w, /imager/clientcontent/340989/Full_0223_Lyft_2ea97daf9584eb0a9356116bfb5b61d0.jpg 25w)
March 1, 2023
At Their Best, Self-Learning Algorithms Can Be a “Win-Win-Win”
Lyft is using ”reinforcement learning” to match customers to drivers—leading to higher profits for the company, more work for drivers, and happier customers.
Sébastien Martin
![man sits at computer reading Q&A forum](/imager/clientcontent/326897/Full_1122_QA_Forums_ed70ba7fff77c9fd60c2624db9acdf1d.jpg 600w, /imager/clientcontent/326897/Full_1122_QA_Forums_9c164550f17b68a3a905c55008f1b636.jpg 300w, /imager/clientcontent/326897/Full_1122_QA_Forums_2ea97daf9584eb0a9356116bfb5b61d0.jpg 25w)
November 3, 2022
Product Q&A Forums Hold a Lot of Promise. Here’s How to Make Them Work.
The key to these online communities, where users can ask and answer questions, is how many questions get useful answers.
Neha Sharma, Gad Allon and Achal Bassamboo
![person being raised up by large hands](/imager/clientcontent/322742/Full_0922_social_services_ed70ba7fff77c9fd60c2624db9acdf1d.jpg 600w, /imager/clientcontent/322742/Full_0922_social_services_9c164550f17b68a3a905c55008f1b636.jpg 300w, /imager/clientcontent/322742/Full_0922_social_services_2ea97daf9584eb0a9356116bfb5b61d0.jpg 25w)
September 6, 2022
The Thorny Challenge of Measuring Success in “Systems-of-Care” Networks
These networks, which help direct people to the medical and social services they need, must tread carefully in choosing which metrics to use in decision-making.
Karen Smilowitz, Michelle Shumate and and coauthors
![woman standing on 1s and 0s](/imager/clientcontent/269074/Full_0621_Automated_Operations_ed70ba7fff77c9fd60c2624db9acdf1d.jpg 600w, /imager/clientcontent/269074/Full_0621_Automated_Operations_9c164550f17b68a3a905c55008f1b636.jpg 300w, /imager/clientcontent/269074/Full_0621_Automated_Operations_2ea97daf9584eb0a9356116bfb5b61d0.jpg 25w)
June 18, 2021
Looking to Further Digitize Your Operations? This Tool Can Help.
There’s no single solution or easy answer. But you can use this framework to audit your efforts and figure out your next move.
Jan A. Van Mieghem and Robert Boute
![employees unload pallets from a truck using hand carts](/imager/clientcontent/262234/Full_0521_operations_ed70ba7fff77c9fd60c2624db9acdf1d.jpg 600w, /imager/clientcontent/262234/Full_0521_operations_9c164550f17b68a3a905c55008f1b636.jpg 300w, /imager/clientcontent/262234/Full_0521_operations_2ea97daf9584eb0a9356116bfb5b61d0.jpg 25w)
May 3, 2021
How the Pandemic Will (and Won’t) Change Companies’ Operations
From stocking grocery store shelves to pricing plane tickets, here’s what to expect.
Martin Lariviere
![hands holding up COVID vaccination cards](/imager/clientcontent/258827/Full_0421_vaccine_distribution_ed70ba7fff77c9fd60c2624db9acdf1d.jpg 600w, /imager/clientcontent/258827/Full_0421_vaccine_distribution_9c164550f17b68a3a905c55008f1b636.jpg 300w, /imager/clientcontent/258827/Full_0421_vaccine_distribution_2ea97daf9584eb0a9356116bfb5b61d0.jpg 25w)
April 1, 2021
One Healthcare System’s Race to Distribute the COVID-19 Vaccine
A chief medical officer and a supply-chain expert discuss the nuances of the rollout.
Achal Bassamboo and Ashwani Bhatia
![people in a city wait for ride share cars](/imager/clientcontent/256120/Full_0321_ride_sharing_ed70ba7fff77c9fd60c2624db9acdf1d.jpg 600w, /imager/clientcontent/256120/Full_0321_ride_sharing_9c164550f17b68a3a905c55008f1b636.jpg 300w, /imager/clientcontent/256120/Full_0321_ride_sharing_2ea97daf9584eb0a9356116bfb5b61d0.jpg 25w)
March 1, 2021
2 Ways to Improve Rideshares for Drivers and Customers
Research suggests there are ways to reduce costs and emissions, as well as help customers get picked up more quickly.
Ilan Lobel, Sébastien Martin, Anton Braverman, J. G. Dai, Xin Liu and Lei Ying
![woman shops for produce](/imager/clientcontent/252460/0121_Full_Menu_Prices_ed70ba7fff77c9fd60c2624db9acdf1d.jpg 600w, /imager/clientcontent/252460/0121_Full_Menu_Prices_9c164550f17b68a3a905c55008f1b636.jpg 300w, /imager/clientcontent/252460/0121_Full_Menu_Prices_2ea97daf9584eb0a9356116bfb5b61d0.jpg 25w)
January 4, 2021
Are “Menu Costs” Messing Up Your Supply Chain?
When it’s cheaper to change product prices, companies benefit—and so do their suppliers, new research shows.
Robert L. Bray and Ioannis Stamatopoulos
![hospital administrators and doctors design protocols](/imager/clientcontent/248867/Full_1120_hospital_collaboration_ed70ba7fff77c9fd60c2624db9acdf1d.jpg 600w, /imager/clientcontent/248867/Full_1120_hospital_collaboration_9c164550f17b68a3a905c55008f1b636.jpg 300w, /imager/clientcontent/248867/Full_1120_hospital_collaboration_2ea97daf9584eb0a9356116bfb5b61d0.jpg 25w)
November 9, 2020
One Way to Create Better Workplace Incentives and Protocols: Codesign Them with Your Employees
New practices are more likely to be embraced if they aren’t dictated from the top.
Jillian Chown
![Inventory manager stands before his stock room.](/imager/clientcontent/132181/Inventory-Bray_ed70ba7fff77c9fd60c2624db9acdf1d.jpg 600w, /imager/clientcontent/132181/Inventory-Bray_9c164550f17b68a3a905c55008f1b636.jpg 300w, /imager/clientcontent/132181/Inventory-Bray_2ea97daf9584eb0a9356116bfb5b61d0.jpg 25w)
August 5, 2020
From PPE to Denim and Beer, Here’s What the Pandemic Is Teaching Us about Supply Chains
Five lessons from Kellogg Professor Marty Lariviere.
Martin Lariviere
![Certain kinds of projects benefit from hands-on, in-person collaboration.](/imager/clientcontent/221737/Bray_distant-supply-chains_02_ed70ba7fff77c9fd60c2624db9acdf1d.jpg 600w, /imager/clientcontent/221737/Bray_distant-supply-chains_02_9c164550f17b68a3a905c55008f1b636.jpg 300w, /imager/clientcontent/221737/Bray_distant-supply-chains_02_2ea97daf9584eb0a9356116bfb5b61d0.jpg 25w)
May 15, 2020
Having a Far-Flung Supply Chain May Lead to More Product Defects
When firms have to collaborate over long distances, the final product suffers.
Robert L. Bray, Juan Camilo Serpa and Ahmet Colak
![supply chains stretch across the globe](/imager/clientcontent/205616/ChopraSC_ed70ba7fff77c9fd60c2624db9acdf1d.jpg 600w, /imager/clientcontent/205616/ChopraSC_9c164550f17b68a3a905c55008f1b636.jpg 300w, /imager/clientcontent/205616/ChopraSC_2ea97daf9584eb0a9356116bfb5b61d0.jpg 25w)
March 23, 2020
The Coronavirus Has Upended Supply Chains. Here’s How Companies Can Prepare for the Next Disruption.
There are strategies that both large and small companies can implement to make their manufacturing more agile.
Sunil Chopra
![Short-term delivery contracts are making transportation an increasingly flexible resource.](/imager/clientcontent/196944/kellogg_transportation-cost_03_ed70ba7fff77c9fd60c2624db9acdf1d.jpg 600w, /imager/clientcontent/196944/kellogg_transportation-cost_03_9c164550f17b68a3a905c55008f1b636.jpg 300w, /imager/clientcontent/196944/kellogg_transportation-cost_03_2ea97daf9584eb0a9356116bfb5b61d0.jpg 25w)
February 3, 2020
As Supply Chains Move Faster, Businesses Have an Opportunity to Cut Shipping Costs
How companies can make the most out of information gleaned during the delivery window.
Sunil Chopra, Pol Boada-Collado and Karen Smilowitz
![A new study reveals how doctors spend their time in teaching versus nonteaching hospitals.](/imager/clientcontent/190491/hospital_final11_ed70ba7fff77c9fd60c2624db9acdf1d.jpg 600w, /imager/clientcontent/190491/hospital_final11_9c164550f17b68a3a905c55008f1b636.jpg 300w, /imager/clientcontent/190491/hospital_final11_2ea97daf9584eb0a9356116bfb5b61d0.jpg 25w)
January 2, 2020
Do Doctors Who Supervise Residents Spend Less Time with Patients?
Data from two ERs suggest that patients at teaching hospitals aren’t losing out on face time with senior physicians.
Ernest Wang, Yue Yin, Itai Gurvich, Morris Kharasch, Clifford Rice, Jared Novack, Christine Babcock, James Ahn, Steven Bowman and Jan A. Van Mieghem
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The Insightful Leader
July 22, 2024 · 49:33 minutes
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