Operations
A Simple Way to Make Your Customers More Satisfied with Their Deliveries
Hint: It comes down to when you send status updates.
Economics
What’s Causing Wage Stagnation in America?
Previous explanations pointed to globalization and automation. But research shows that employer concentration is also to blame.
Leadership
Why Your Next Brainstorm Should Begin with an Embarrassing Story
This counterintuitive exercise can spark creativity.
Careers
Podcast: Be Bold and Get What You Want
Done playing it safe? On this episode of The Insightful Leader, a three-time CEO offers advice on how to make difficult requests.
Leadership
Building Great Teams
Assembling and managing successful teams is a core leadership skill, whether you are convening a temporary task force, managing a full department, or running a school fundraiser.
Leadership
Podcast: Can a Little Embarrassment Make Your Team More Creative?
On this episode of The Insightful Leader: new research suggests an unusual icebreaker to try at your next brainstorming session.
Policy
Dozens of New Terrorist Organizations Emerge Each Year. Which Ones Will Become Most Dangerous?
A new tool gets at the answer using the same techniques that investors use to evaluate startups.
Marketing
Entrepreneurs, Don’t Let Branding Become an Afterthought
Start defining your brand strategy on day one. Your future self will thank you.
Organizations
Why You Should Skip the Easy Wins and Tackle the Hard Task First
New research shows that you and your organization lose out when you procrastinate on the difficult stuff.
Careers
Take 5: How to Be Prepared for Important Career Moments
Expert advice on getting ready to network, negotiate, or make your case to the CEO.
Leadership
How Business Leaders Can Prepare for a Cyberattack
The former head of U.S. Cyber Command explains why any company can be a target.
Organizations
In an Era of Easy Outrage, When Should Brands Take a Stand?
A Kellogg professor explains how companies can navigate boycotts while staying connected with customers.
Economics
How Dodd-Frank Made Commercial Mortgage Loans Safer
The financial reform bill increased the cost of certain loans, but lowered the risk of default.
Economics
India’s Economy Is Slowing Down. What Happens Next?
The country’s chief economic advisor discusses how labor, trade, and energy factor into the country’s economic outlook.
Economics
How Raising the Sales Tax Could Help Fight a Recession
New research points to a counterintuitive new tool to spur spending.
Marketing
Stories Can Be Powerful Persuasive Tools. But It’s Important to Understand When They Can Backfire.
New research reveals why sometimes sticking to the facts is your best bet.
Healthcare
Would "Medicare for All" Really Reduce Healthcare Costs in the U.S.?
Single payer drives significant savings in countries like Canada. But new research suggests it might play out differently in the U.S.
Economics
Companies Are Shifting Investment Away from Physical Capital, with Far-Reaching Consequences
Buildings and machinery are out. Software, IP, and research are in. Here’s why it matters.
Marketing
It’s Time to Radically Rethink the Customer Experience. Here’s How to Get Started.
To provide millions of personalized interactions, organizations will need to lean heavily on automation and AI.
Organizations
How to Create a Human-Friendly Workplace in an Age of Automation
Three ways humans and machines can work together—to the benefit of organizations and their employees.
