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employee showing B2B customer analytics
February 3, 2020

How B2B Companies Can Up Their Customer Experience Game

Most companies focus on their own sales targets. They should be focusing on their clients’.

Employee turnover improving teamwork.
February 3, 2020

Why Companies Shouldn’t Necessarily Fear Higher Employee Turnover

In private equity, team stability has long been prized. But new research shows that higher turnover leads to better performance.

Managers receive training at a factory.
February 3, 2020

Do Manager Training Programs Boost Companies’ Productivity?

The answer has been surprisingly elusive. A new study tackles the question, and highlights the outsized value of HR training.

entrepreneurs pitch to venture capitalists for funding
January 6, 2020

5 Tips for Pitching Your Startup to Investors

“Make your first 30 seconds count,” and other advice from a seasoned venture capitalist.

four groups engage in conflict
January 3, 2020

The Psychology Behind Conflict—and When It Can Be Harnessed for Good

A conversation about the role conflict plays in organizations and communities.

Three colleagues navigate a social triangle at work.
January 2, 2020

Your Work Friends and Enemies Are Affecting Your Performance

A look at social triangles among day traders shows that profits increased under certain combinations of friend and foe.

A new study reveals how doctors spend their time in teaching versus nonteaching hospitals.
January 2, 2020

Do Doctors Who Supervise Residents Spend Less Time with Patients?

Data from two ERs suggest that patients at teaching hospitals aren’t losing out on face time with senior physicians.

Economists have uncovered a better way to predict fluctuations in exchange rates.
January 2, 2020

Predicting Exchange Rates Is Hard. Could Dusting Off an Old Technique Help?

Investors take note: the “real exchange rate” may be a more accurate long-term forecaster than economists thought.

fintech growth among customers and retailers
January 2, 2020

How a Cash Crunch in India Led to the Widespread Adoption of E-Pay Technology

The rapid spread of a fintech app offers lessons for companies and policymakers.

A food inspector checks a restaurant for violations
January 2, 2020

How a Change to Food Inspectors’ Schedules Can Make Our Food Safer

Yes, they try to be objective. But seemingly small quirks in their schedules can affect their judgment.

Cannabis grower scans seedling barcode.
December 9, 2019

How One Colorado Tech Firm Is Helping to Shape the Cannabis Industry

The key has been serving growers and retailers—as well as regulators.

A consumer struggles with choice overload.
December 6, 2019

Take 5: How to Be a Savvy Holiday Shopper

Kellogg researchers explain the psychology of consumer decision-making.

marketer mines data
December 2, 2019

How Companies Can Mine Online Reviews for Product-Development Gold

The right techniques can uncover valuable insights in user-generated content.

Economists look back at what alternative monetary policies could have led to a quicker recovery from the financial crisis.
December 2, 2019

Two Ways the Economy Could Have Recovered Faster after the Great Recession

Doubling down on these monetary policies could help combat future financial crises.

A package delivery person arrives.
December 2, 2019

A Simple Way to Make Your Customers More Satisfied with Their Deliveries

Hint: It comes down to when you send status updates.

When teams need to freely generate ideas, sharing embarrassing stories can help.
December 2, 2019

Why Your Next Brainstorm Should Begin with an Embarrassing Story

This counterintuitive exercise can spark creativity.

November 18, 2019

Building Great Teams

What science can tell us about

entrepreneurs develop brand personality and logo
November 4, 2019

Entrepreneurs, Don’t Let Branding Become an Afterthought

Start defining your brand strategy on day one. Your future self will thank you.

A to-do list with easy and hard tasks
November 4, 2019

Why You Should Skip the Easy Wins and Tackle the Hard Task First

New research shows that you and your organization lose out when you procrastinate on the difficult stuff.

rugby defenders against cyberattack
November 1, 2019

How Business Leaders Can Prepare for a Cyberattack

The former head of U.S. Cyber Command explains why any company can be a target.

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