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People crowd escalators.
December 2, 2016

From Long Checkout Lines to Departure Gate Chaos, Can Companies Reduce Holiday Hassles?

An operations professor explores better ways to form queues, ride escalators, and deliver packages.

A public health campaign aimed to curb Russian drinking.
December 2, 2016

How Drinking Beer Is Saving Russian Lives

Decades later, a Soviet public health initiative is still increasing male life expectancy.

A man waits on a clock's hand
December 2, 2016

Is There a Better Way to Allocate Organs to Transplant Patients?

Two ideas for changing a system where people linger on waitlists while kidneys spoil.

People take a photo to post as user-generated-content.
December 2, 2016

People Are Tweeting about Your Products. Will It Boost Sales?

Soliciting user-generated content can be a powerful way to engage customers.

An origami hummingbird represents social impact investment strategies.
December 2, 2016

What Is the Future of Impact Investing?

“People are revisiting the relationship they want their capital to have with the world.”

Business people use trust to help each other succeed.
December 1, 2016

Video: How to Establish Trust in Financial Transactions

Hard statistics and an understanding of culture keep the money flowing between lenders and borrowers.

A doctor checks the health of a pair of boots with a stethoscope.
November 2, 2016

Reviving a Brand That’s Lost Its Luster

Return to your roots, rally your team, and emerge a stronger brand.

Employees use a conference room as a boxing ring.
November 2, 2016

Three Ways Leaders Can Solve the “People Problems” That Hold Teams Back

Sometimes the conference room should be a boxing ring, other times a campfire.

Financial advisors give financial advice to clients.
November 2, 2016

What Good Is a Financial Advisor?

They may have your best interests in mind, but that doesn’t mean their advice is sound.

A fisherman reels in a pair of stereo headphones.
November 2, 2016

How Millennials Are Discovering Music

To woo listeners, music platforms should get personal.

Tax structure impacts career choice
November 2, 2016

Higher Taxes Can Make Altruistic Jobs More Attractive

But subsidizing these careers may ultimately do more good.

An employee is motivated by a performance incentive.
November 2, 2016

Do Performance Incentives Make Us Greedy?

How we are rewarded shifts our values in surprising ways.

Using the right reward system can incentivize car dealership employees and lead to stronger work performance.
October 10, 2016

Finding the Right Performance Incentives to Motivate Employees

Some incentive schemes encourage hard work—others reward those who game the system.

October 10, 2016

Christine Lagarde on Income Inequality, Brexit, and the Power of M&Ms

A Q&A with the IMF managing director and Kellogg’s Sergio Rebelo.

Praising customers for eco-friendly purchases can backfire and lead to undesirable behavior such as littering.
October 10, 2016

When Companies Praise Good Behavior, They May Encourage the Exact Opposite

Why giving customers credit for altruistic purchases can backfire.

If you were trapped in a desert, resource scarcity would cause you to exercise willpower and become your best self to surviveIf you were trapped in a desert, resource scarcity would cause you to exercise willpower and become your best self to survive
October 6, 2016

Concerns about Scarcity Make Us Want to Be Better People

When we think we have too little, we will spend more on self-improvement.

A scientist interprets visual content through a telescope and sees data visualizations in the stars.
October 5, 2016

How to Use Data Visualization to Improve Your Business

Understanding how our minds read visualizations can help answer your organization’s most important questions.

A world map made from quote bubbles.
October 4, 2016

Video: When Expectations Clash, Is the Problem Cultural?

You’ll do well to understand where others are coming from.

Banks dislike using movable assets as collateral
October 3, 2016

Beefing Up Collateral Laws Could Encourage Banks to Lend

In many emerging economies, businesses without real estate struggle to access credit.

Airline passengers have individualized flying experiences.
September 13, 2016

Remaking Marketing Organizations for a Data-Driven World

A Q&A with United Airlines’ CMO on how to avoid becoming “an artifact of a prior era.”

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The Insightful Leader

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