![A call center employee talks to customers.](/imager/clientcontent/133058/call-center-queue_24b460fa1ebea811277db04848c0c9ae.jpg 300w, /imager/clientcontent/133058/call-center-queue_827c6770ff3212869f8cd62919d4ad9e.jpg 150w, /imager/clientcontent/133058/call-center-queue_d790d93e6f5615a6551c6dd7531f3901.jpg 25w)
Operations
为什么“先到先服务”不一定是最好的客户服务方式
是给没耐心者提供专用队列的时候了吗?
Researchers: Achal Bassamboo and Ramandeep Randhawa
March 4, 2019
![Socioeconomic divide on the same street.](/imager/clientcontent/132406/kellogg_social-mobility_02-small_24b460fa1ebea811277db04848c0c9ae.jpg 300w, /imager/clientcontent/132406/kellogg_social-mobility_02-small_827c6770ff3212869f8cd62919d4ad9e.jpg 150w, /imager/clientcontent/132406/kellogg_social-mobility_02-small_d790d93e6f5615a6551c6dd7531f3901.jpg 25w)
Economics
我们对社会流动的信念有多接近现实?
美国人和欧洲人,自由派与保守派,答案各不相同。
Researchers: Alberto Alesina, Stefanie Stantcheva and Edoardo Teso
November 6, 2018
![Conspiracy theorists wear tinfoil hats.](/imager/clientcontent/131970/conspiracy-theories_24b460fa1ebea811277db04848c0c9ae.jpg 300w, /imager/clientcontent/131970/conspiracy-theories_827c6770ff3212869f8cd62919d4ad9e.jpg 150w, /imager/clientcontent/131970/conspiracy-theories_d790d93e6f5615a6551c6dd7531f3901.jpg 25w)
阴谋论无所不在。遏止它们的诱惑力才是正道。
一项新研究显示更多的掌控感如何能遏制阴谋论思维。
Researchers: Jennifer A. Whitson, Joongseo Kim, Cynthia S. Wang, Tanya Menon and Brian D. Webster
August 7, 2018
![Speed factories bring products to market quickly.](/imager/clientcontent/125178/speedfactory_24b460fa1ebea811277db04848c0c9ae.jpg 300w, /imager/clientcontent/125178/speedfactory_827c6770ff3212869f8cd62919d4ad9e.jpg 150w, /imager/clientcontent/125178/speedfactory_d790d93e6f5615a6551c6dd7531f3901.jpg 25w)
Operations
“高速工厂”如何帮助公司满足变化无常的消费者
对于某些新潮产品,这种本地但昂贵的工厂可能是一项明智的投资。
Researchers: Robert Boute, Stephen M. Disney and Jan A. Van Mieghem
July 3, 2018
![Investors examine a company's sustainable initiatives.](/imager/clientcontent/106856/ESG-criteria_24b460fa1ebea811277db04848c0c9ae.jpg 300w, /imager/clientcontent/106856/ESG-criteria_827c6770ff3212869f8cd62919d4ad9e.jpg 150w, /imager/clientcontent/106856/ESG-criteria_d790d93e6f5615a6551c6dd7531f3901.jpg 25w)
Social Impact
投资于绿色公司的案例
有环保意识的公司更能在行业动荡时屹立不倒
Researchers: Ravi Jagannathan, Ashwin Ravikumar and Marco Sammon
May 2, 2018
![A waiter serves a gallon of milk.](/imager/clientcontent/92262/maimaran_final_24b460fa1ebea811277db04848c0c9ae.jpg 300w, /imager/clientcontent/92262/maimaran_final_827c6770ff3212869f8cd62919d4ad9e.jpg 150w, /imager/clientcontent/92262/maimaran_final_d790d93e6f5615a6551c6dd7531f3901.jpg 25w)
Marketing
如何设计极致的客户体验
全球各地的Zappos正在重新定义“期望”。无论你在哪个行业,你都需要跟上潮流。
Researchers: Michal Maimaran and John Schroeder
March 5, 2018
![CSR contracting works](/imager/clientcontent/81835/CSR-garden_24b460fa1ebea811277db04848c0c9ae.jpg 300w, /imager/clientcontent/81835/CSR-garden_827c6770ff3212869f8cd62919d4ad9e.jpg 150w, /imager/clientcontent/81835/CSR-garden_d790d93e6f5615a6551c6dd7531f3901.jpg 25w)
Social Impact
奖励首席执行官的企业社会责任表现对社会有益,对公司也有利
企业社会责任合同制鼓励高管们牺牲短期利益以获得长期收益。
Researchers: Dylan Minor, Bryan Hong and Caroline Flammer
February 5, 2018
![A financier moves a block into a blockchain.](/imager/clientcontent/72542/Blockchain_24b460fa1ebea811277db04848c0c9ae.jpg 300w, /imager/clientcontent/72542/Blockchain_827c6770ff3212869f8cd62919d4ad9e.jpg 150w, /imager/clientcontent/72542/Blockchain_d790d93e6f5615a6551c6dd7531f3901.jpg 25w)
Finance
区块链(Blockchain)技术如何能够彻底改变全球金融
比特币(Bitcoin)等加密货币所用的技术已开始崭露头角。
Researchers: Robert McDonald, Caitlin Long and Peter Cherecwich
January 3, 2018
![A robot fills out a tax form.](/imager/clientcontent/59377/robottax_24b460fa1ebea811277db04848c0c9ae.jpg 300w, /imager/clientcontent/59377/robottax_827c6770ff3212869f8cd62919d4ad9e.jpg 150w, /imager/clientcontent/59377/robottax_d790d93e6f5615a6551c6dd7531f3901.jpg 25w)
Policy
“机器人税”如何能够缩小收入不平等
这项税也可能成为改善整体经济方案的一部分。
Researchers: João Guerreiro, Sergio Rebelo and Pedro Teles
December 1, 2017